Public Utility Customer Service & Billing Clerk

City of Mesquite; Mesquite (TX); On-site; USD 22,000 - 23,000; Full time

Job summary

The City of Mesquite is seeking a general clerical and customer service assistant to provide support to an assigned division within the public service department. The role focuses on professional, effective public service assistance and accurate revenue receipt support as assigned.

Responsibilities include processing billing, collecting payments, preparing forms and reports, entering data into the computer system, assisting with meter readings verification, and coordinating with customers on

Qualifications

• Requires a High School Diploma/GED.
• Six (6) months of prior work experience in a customer service role.

Responsibilities

• Provide general clerical and customer service support to an assigned division; provide professional, effective and efficient public service assistance to the general public; provide effective and efficient accounting and revenue receipt support as assigned.
• Participate in a variety of customer service and clerical duties including assisting with the preparation and processing of billing and collection of services.
• Prepare and distribution of work orders for meter readings and utility connections; assist with verification of information involving meter reading for correct billing; processing payments to external agencies.

Skills

Customer service

Education

High School Diploma/GED

Job description

The City of Mesquite is seeking a general clerical and customer service assistant to provide support to an assigned division within the public service department. The role focuses on professional, effective public service assistance and accurate revenue receipt support as assigned.

Responsibilities include processing billing, collecting payments, preparing forms and reports, entering data into the computer system, assisting with meter readings verification, and coordinating with customers on