Public Services Receptionist & Admin Coordinator

IBTS - Institute for Building Technology and Safety; New Orleans (LA); On-site; USD 30,000 - 42,000; Full time

Job summary

IBTS - Institute for Building Technology and Safety seeks a Receptionist to serve as the first point of contact for residents, visitors, vendors, and City staff. You will greet visitors, answer calls, respond to inquiries, and maintain accurate messages and records.

Under the Finance Services Manager, you will ensure smooth communication between the public and City departments and perform general clerical tasks, data entry, and mail distribution as needed.

Qualifications

• High School Diploma or GED required; three years of customer service experience preferred.
• Microsoft Office experience required (Word, Excel, Outlook, PowerPoint).
• Experience in a municipal government setting is a plus.

Responsibilities

• Greet visitors, residents, contractors, and vendors in a courteous and professional manner and direct them to appropriate departments or staff.
• Answer, screen, and route incoming telephone calls; record and relay messages to the right personnel.
• Serve as the primary point of contact for the public by responding to general inquiries and providing information on City services and procedures.
• Assist customers by addressing routine questions, complaints, and service requests or directing to the appropriate department.
• Perform data entry and maintain accurate records and files; receive, sort, and distribute mail and deliveries.
• Help with clerical tasks such as filing, copying, scanning, and document prep.

Skills

Customer service

Microsoft Office

Communication

Multitasking

Education

High School Diploma or GED

Tools

Word

Excel

Outlook

PowerPoint

Job description

IBTS - Institute for Building Technology and Safety seeks a Receptionist to serve as the first point of contact for residents, visitors, vendors, and City staff. You will greet visitors, answer calls, respond to inquiries, and maintain accurate messages and records.

Under the Finance Services Manager, you will ensure smooth communication between the public and City departments and perform general clerical tasks, data entry, and mail distribution as needed.