Resident Experience Coordinator

Institute for Building Technology and Safety; Central (LA); On-site; USD 30,000 - 40,000; Full time

Job summary

Institute for Building Technology and Safety (IBTS) seeks a reliable receptionist to be the first point of contact for residents, visitors, vendors, and City staff. You will greet visitors, answer phones, relay messages, and maintain accurate records to ensure smooth inter-department communication.

Responsibilities include data entry, mail handling, and performing clerical duties to support the Finance Services Manager and other city departments.

Qualifications

• High School Diploma or GED with at least three years of customer service experience.
• Microsoft Office experience required (Word, Excel, Outlook, PowerPoint)
• Experience that includes customer service in a municipal government setting is a plus.

Responsibilities

• Greet visitors, residents, contractors, and vendors in a courteous and professional manner, providing information and directing them to the appropriate department or staff member.
• Answer, screen, and route incoming telephone calls; accurately record and relay messages to the appropriate personnel.
• Serve as the primary point of contact for the public by responding to general inquiries and providing information regarding City services, programs, and departmental procedures.
• Assist customers by responding to routine questions, complaints, and requests for service or directing them to the appropriate department for assistance.
• Perform data entry and maintain accurate records and files.
• Receive, sort, and distribute incoming mail and deliveries.
• Assist with clerical and administrative tasks including filing, copying, scanning, and document preparation.
• Coordinate communication between departments to ensure efficient customer service and information sharing.

Skills

Customer service

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Institute for Building Technology and Safety (IBTS) seeks a reliable receptionist to be the first point of contact for residents, visitors, vendors, and City staff. You will greet visitors, answer phones, relay messages, and maintain accurate records to ensure smooth inter-department communication.

Responsibilities include data entry, mail handling, and performing clerical duties to support the Finance Services Manager and other city departments.