Public Services Front Desk Specialist

Larimer County Department of Health and Environment; Colorado; On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

FSA or HSA

Short- and Long-Term Disability

Employee Assistance Program

Basic Life/AD&D Insurance

Retirement Plan with employer match

457(b) Deferred Compensation

Generous paid time off

Job summary

The Larimer County Department of Human Services is seeking an Administrative Specialist I/II to provide front-line customer service at the Welcome Center, route and review documents, and help clients access county resources. The role emphasizes accurate records, policy interpretation, and clear communication.

The position is office-based with standard business hours, and bilingual Spanish is a plus for serving diverse communities.

Qualifications

• Professional front-line customer service experience is required or strongly preferred.
• Excellent verbal and written communication skills are essential.
• Ability to interpret and apply County and Department policies and procedures.

Responsibilities

• Deliver high-quality, front-line customer service at the Welcome Center.
• Manage intake and routing of documentation to program areas.
• Perform quality checks for submission completeness and compliance.
• Interpret policies to resolve inquiries and provide appropriate referrals.
• Prepare professional correspondence and maintain accurate records.
• Assist with onboarding and training of new hires.

Skills

Customer service

Verbal communication

Written communication

Organization

Regulations interpretation

Spanish (bonus)

Tools

Office software

Job description

The Larimer County Department of Human Services is seeking an Administrative Specialist I/II to provide front-line customer service at the Welcome Center, route and review documents, and help clients access county resources. The role emphasizes accurate records, policy interpretation, and clear communication.

The position is office-based with standard business hours, and bilingual Spanish is a plus for serving diverse communities.