Administrative Specialist I/II - Welcome Center

Larimer County; Fort Collins (CO); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Flex plans (FSA/HSA)

Disability insurance

EAP

Life/AD&D

Critical illness insurance

Retirement plan 401(a)

457(b) plan

Paid time off

Job summary

Larimer County Department of Human Services in Fort Collins seeks an Administrative Specialist to be the first point of contact, greet visitors, route paperwork, and connect clients with resources. This 100% in-office role supports the Operations and Organizational Development Division in a fast-paced environment.

The position requires professionalism, strong communication, and basic office software skills.

Qualifications

• Must be at least 18 years of age.
• One year of experience in a directly related field or in similar office duties.

Responsibilities

• Deliver front-line customer service at the Welcome Center.
• Manage intake and routing of documentation to designated program areas, performing quality checks to ensure submissions are complete and compliant.
• Interpret and apply County and Department policies, rules, and regulations to research and resolve public inquiries, ensuring accurate information and appropriate referrals.
• Compose professional correspondence and factual responses regarding standard practices, ensuring all communications align with established organizational policies and procedures.
• Maintain comprehensive activity and work logs to ensure accurate record-keeping, data integrity, and operational transparency.
• Assist with onboarding and training of new hires to ensure departmental consistency and performance standards.

Skills

Professionalism

Office software

Verbal & written communication

Service mindset

Time management

Teamwork

Regulatory interpretation

Spanish (bonus)

Job description

Overview

At Larimer County Department of Human Services, we strive to be responsive and provide timely resources in partnership with our community so individuals and families are healthy, supported, and safe. We are seeking a highly motivated, innovative, and enthusiastic staff member to join our Operations and Organizational Development Division as an Administrative Specialist.

Administrative Specialists provide meaningful, fast-paced work that positively impacts the community and supports this mission. We are seeking motivated individuals passionate about helping community members by creating a comfortable, welcoming, and inclusive client experience as the first point of contact for our department. Administrative Specialists work with a team to greet walk-in customers, direct people, route paperwork appropriately, and help clients identify Human Services and community resources.

Important Information

• This position is 100% in the office, Monday-Friday, 8:00 AM - 4:30 PM.
• Three professional references with valid contact information are required to be submitted as part of this application.

Responsibilities

What you’ll be doing:

• Delivering high-quality, front-line customer service to the public within the Human Services Welcome Center, serving as the primary point of contact for visitors and inquiries.
• Managing the intake and routing of documentation to designated program areas, performing quality checks to ensure submissions are complete and compliant.
• Interpreting and applying County and Departmental policies, rules, and regulations to research and resolve public inquiries, ensuring accurate information and appropriate referrals.
• Composing professional correspondence and factual responses regarding standard practices, ensuring all communications align with established organizational policies and procedures.
• Maintaining comprehensive activity and work logs to ensure accurate record-keeping, data integrity, and operational transparency.
• Assisting with onboarding and training of new hires to ensure departmental consistency and performance standards.

To view the full job description, visit: https://www.larimer.gov/hr/careers/job-descriptions#/app/detail/Administrative_Specialist_I OR https://www.larimer.gov/hr/careers/job-descriptions#/app/detail/Administrative_Specialist_II

What We’re Looking For

• Demonstrate a high level of professionalism, courtesy, and attentiveness when serving as the primary point of contact for the public.
• Possess strong technical proficiency with standard office software and the ability to learn other necessary systems.
• Exhibit exceptional verbal and written communication skills, with a proven ability to convey complex information clearly and concisely.
• Maintain a service-oriented mindset, characterized by a genuine commitment to identifying and meeting the needs of others.
• Adept at prioritizing competing demands and organizing a variety of tasks effectively within a fast-paced environment.
• Thrives in a collaborative team setting while remaining self-motivated and highly productive during independent assignments.
• Capable of interpreting and applying complex regulations, policies, and procedures.
• Bilingual in Spanish is a plus.

Qualifications

All candidates will be screened for the following required minimum qualifications. Any candidate who does not meet all of the qualifications listed as required will be eliminated from the process.

Depending on qualifications, this position could be hired as an Administrative Specialist I or II.

Administrative Specialist I

$23.5200/hr - $27.0829/hr

• Must be at least 18 years of age.
• One (1) year of experience in a directly related field or in the performance of similar office administrative duties and responsibilities required.

Administrative Specialist II

$24.0788/hr - $28.8946/hr

• Must be at least 18 years of age.
• One (1) year experience as an Administrative Specialist I or two (2) years of experience in a directly related field or in the performance of similar office administrative duties and responsibilities required.

Benefits

Here’s what Larimer County offers for all Regular, Limited Term, and Appointed positions:

• Medical, Dental, and Vision benefits
• FSA or HSA (depending on the medical plan)
• Short- and Long-Term Disability
• Employee Assistance Program
• Basic Life/AD&D Insurance
• Accident and Critical Illness Insurance
• Retirement Plan 401(a) with employer match
• 457(b) Deferred Compensation
• Generous paid time off, including vacation, sick leave, and holidays

Want to dive into the details? Check out Larimer County's Benefits. https://www.larimer.gov/hr/benefits

Supplemental Information

This posting will be used to fill current vacancies and create an eligibility list for future openings.

The typical schedule for this position is Monday-Friday 8-4:30 pm. This is not a remote or hybrid position. It is located 100% in the office and could be located at one of the following three locations or be asked to rotate to cover based on staffing needs: 1501 Blue Spruce Drive, Fort Collins, CO; 2555 Midpoint Drive, Fort Collins, CO; 200 Peridot Avenue, Loveland, CO.

All new employees and rehires will be required to submit fingerprints for a CBI criminal background check (c.r.s. 26-6-104).

All staff working in the Options for Long Term Care Unit, Adult Protection Unit, or Office on Aging will be required to submit information for a Colorado Adult Protective Services data system check (c.r.s. 26-3-1-111).

An offer of employment is contingent upon the successful completion of required pre-employment checks or testing.

All application components must be submitted by 11:59 PM MT on the closing date listed.

Larimer County is an Equal Opportunity Employer and prohibits discrimination and harassment in all employment practices on the basis of race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), national origin, marital status, disability, genetic information, age, military status, or any other characteristic protected by law or regulation.