Front Desk & Case Support Specialist

UNAVAILABLE; Lacey (WA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

3 weeks vacation

2 weeks sick leave

13 paid holidays

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

Pension

403b

Flex-spending

HSA

Job summary

Catholic Community Services is seeking a Front Desk/Client Services staff member to greet clients, answer calls, and assist with eligibility steps and rental assistance processes. The role requires strong communication, data entry, and organizational skills.

You will coordinate with Case Managers and maintain HMIS records. Ideal candidates bring experience in social services, a high school diploma, and a willingness to work in a diverse environment.

Qualifications

• High School Diploma or Equivalent.
• At least one year of experience in direct provision of social services or homeless services preferred.
• Pass background checks prior to employment.
• Understanding of challenges faced by homeless populations, including substance use and mental illness.

Responsibilities

• Greet clients at the front desk and provide general information.
• Answer phones and schedule appointments.
• Assist Case Manager with collecting documents for eligibility and rental assistance.
• Enter and maintain client records in HMIS and other systems.
• Coordinate with local resources and housing opportunities.
• Transport clients in personal vehicle as needed.
• Prepare intake packets and ensure client files are complete.

Skills

Communication skills

Office computer skills

Reliable transportation

Valid driver’s license

Education

High School Diploma or Equivalent

Job description

Catholic Community Services is seeking a Front Desk/Client Services staff member to greet clients, answer calls, and assist with eligibility steps and rental assistance processes. The role requires strong communication, data entry, and organizational skills.

You will coordinate with Case Managers and maintain HMIS records. Ideal candidates bring experience in social services, a high school diploma, and a willingness to work in a diverse environment.