Public Services Assistant -McCormick Riverfront Library

Dauphin County Library System; Harrisburg (Dauphin County); On-site; USD 15,000 - 16,000; Part time

Job summary

The Dauphin County Library System is seeking a part-time Public Services Assistant for the McCormick Riverfront Library in Harrisburg, PA. The role is the first point of contact for patrons, delivering welcoming service and assisting with library programs.

Responsibilities include helping patrons locate materials, offering Reader’s Advisory, basic reference help, and assisting with computer use. Strong customer service and ability to lift up to 35 lbs are required.

Qualifications

• High school diploma or GED required.
• One year’s experience working with the public.
• Ability to lift 30 lbs. unassisted and to lift 35 lbs. when needed.

Responsibilities

• Greet patrons and be the first point of contact for the library.
• Assist patrons in locating library materials and provide Reader’s Advisory services.
• Answer basic reference questions and provide information about programs and services.
• Assist patrons with basic computer use and troubleshoot simple issues.
• Provide courteous assistance in person and by phone.

Skills

Customer service

Patron assistance

Basic computer support

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Public Services Assistant -McCormick Riverfront Library

McCormick Riverfront Library Regular Part-Time Harrisburg, PA, US

30+ days ago Requisition ID: 1145

Salary Range: $11.25 To $11.50 Hourly

The Library is hiring a part-time Public Services Assistant for the McCormick Riverfront Library. This person should have exceptional customer service skills. This position is the first point of contact for everyone entering the library. We are seeking someone who is able to present a welcoming atmosphere and is committed to helping the patrons and members.

The Public Services Assistant manages patron accounts through The Library’s online software; helps patrons to locate library materials, provides Reader’s Advisory services, and answers basic reference questions.

The Public Services Assistant assists the patrons with basic computer use, including but not limited to signing on to computer, use of the mouse, keyboard, and personal storage devices. This also includes troubleshooting basic computer issues. The Public Services Assistant provides courteous assistance to the public by phone and in person, giving information about library programs and services.

Educational Requirements/Qualifications:

Education:High school diploma or General Equivalency Development (GED).

Experience: One year’s experience working with the public.

Required Skills: Ability to lift 30 lbs. unassisted, to place materials on high and low shelves.Ability to reach and bend to place books on shelves, kneeling and sitting on the floor during programs.

Requires independent transportation for travel to libraries, programs, and outreach locations; must be able to lift 35 lbs.

Schedule:Proposed Schedule: 19.25 hours per week.

Monday, Wednesday and Thursday from 1:15 to 7:15pm and Friday from 1:00 to 5:15pm

Location: McCormick Riverfront Library, 101 Walnut Street, Harrisburg PA 17101