Public Services Assistant - East Shore Area

Dauphin County Library System; Harrisburg (Dauphin County); On-site; USD 15,000 - 16,000; Part time

Job summary

Dauphin County Library System is seeking a part-time Public Services Assistant for the East Shore Area Library in Harrisburg, PA. This role is the first point of contact for visitors and requires excellent customer service to create a welcoming atmosphere and assist patrons with library services.

Responsibilities include managing patron accounts, helping locate materials, offering Reader’s Advisory services, and answering basic reference questions.

Qualifications

• Education: High school diploma or GED.
• Experience: One year’s experience working with the public.
• Required Skills: Ability to lift 30 lbs. unassisted, to place materials on high and low shelves. Ability to reach and bend to place books on shelves, kneeling and sitting on the floor during programs.

Responsibilities

• Manages patron accounts through The Library’s online software.
• Helps patrons to locate library materials, provides Reader’s Advisory services, and answers basic reference questions.
• Assists patrons with basic computer use, including signing on to computer, use of the mouse, keyboard, and personal storage devices; troubleshooting basic computer issues.
• Provides courteous assistance to the public by phone and in person, giving information about library programs and services.

Skills

Customer service

Communication

Education

High school diploma or GED

Tools

Library software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Public Services Assistant - East Shore Area

East Shore Library Regular Part-Time Harrisburg, PA, US

30+ days ago Requisition ID: 1141

Salary Range: $11.25 To $11.50 Hourly

The Library is hiring a part-time Public Services Assistant for the East Shore Area Library. This person should have exceptional customer service skills. This position is the first point of contact for everyone entering the library. We are seeking someone who is able to present a welcoming atmosphere and is committed to helping the patrons and members.

The Public Services Assistant manages patron accounts through The Library’s online software; helps patrons to locate library materials, provides Reader’s Advisory services, and answers basic reference questions.

The Public Services Assistant assists the patrons with basic computer use, including but not limited to signing on to computer, use of the mouse, keyboard, and personal storage devices. This also includes troubleshooting basic computer issues. The Public Services Assistant provides courteous assistance to the public by phone and in person, giving information about library programs and services.

Educational Requirements/Qualifications:

Education:High school diploma or General Equivalency Development (GED).

Experience: One year’s experience working with the public.

Required Skills: Ability to lift 30 lbs. unassisted, to place materials on high and low shelves.Ability to reach and bend to place books on shelves, kneeling and sitting on the floor during programs.

Requires independent transportation for travel to libraries, programs, and outreach locations; must be able to lift 35 lbs.

Schedule: Part-time, 18 hours per week. Monday and Thursday 4:00 p.m. to 8:00 p.m. Friday from 1:00 p.m. to 5:00 p.m. and Saturday 11:00 a.m. to 5:00 p.m.

Location:East Shore Area Library, 4501 Ethel Street, Harrisburg, PA 17109