Public Services Assistant

Dauphin County Library System; Elizabethville (Dauphin County); Vor Ort; USD 15.000 - 16.000; Teilzeit

Zusammenfassung

The Dauphin County Library System in Elizabethville, PA is seeking a part-time Public Services Assistant to be the first point of contact for patrons, provide friendly help, and connect visitors with library programs and services.

You will assist patrons with account inquiries, locate materials, offer Readers' Advisory, help with basic computer use, and troubleshoot simple tech issues while delivering courteous service in person and by phone.

Qualifikationen

• Education: High school diploma or GED.
• Experience: One year experience working with the public.
• Requires ability to lift 30 lbs. and reach/bend to place books on shelves.

Aufgaben

• Assist patrons with account inquiries and fines.
• Help patrons locate library materials and answer basic reference questions.
• Provide Reader's Advisory and information about programs.
• Assist with basic computer use and troubleshoot simple issues.
• Answer calls and greet visitors, maintaining a welcoming atmosphere.

Kenntnisse

Customer service

Reader's Advisory

Patron assistance

Communication skills

Ausbildung

High school diploma or GED

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Public Services Assistant

Elizabethville, PA, US

30+ days ago Requisition ID: 1153

Salary Range: $11.25 To $11.50 Annually

The Library is hiring a part-time Public Services Assistant for the Elizabethville Area Library. This person should have exceptional customer service skills. This position is the first point of contact for everyone entering the library. We are seeking someone who is able to present a welcoming atmosphere and is committed to helping the patrons and members.

The Public Services Assistant manages patron accounts through The Library’s online software; helps patrons to locate library materials, provides Reader’s Advisory services, and answers basic reference questions.

The Public Services Assistant assists the patrons with basic computer use, including but not limited to signing on to computer, use of the mouse, keyboard, and personal storage devices. This also includes troubleshooting basic computer issues. The Public Services Assistant provides courteous assistance to the public by phone and in person, giving information about library programs and services.

Educational Requirements/Qualifications :

Education :High school diploma or General Equivalency Development (GED).

Experience: One year experience working with the public.

Required Skills: Ability to lift 30 lbs. unassisted, to place materials on high and low shelves.Ability to reach and bend to place books on shelves, kneeling and sitting on the floor during programs.

Requires independent transportation for travel to libraries, programs, and outreach locations; must be able to lift 35 lbs.

Schedule: Part-time, 18 hours per week. Monday, Tuesday and Wednesdays, 3:00 to 7:15 p.m., and Saturdays - 9:15 a.m. to 2:30 p.m.