Public Services Assistant-George & Hettie Love Memorial Library

Dauphin County Library System; Harrisburg (Dauphin County); On-site; USD 15,000 - 16,000; Part time

Job summary

Dauphin County Library System in Harrisburg, PA, is hiring a part-time Public Services Assistant for the George & Hettie Love Memorial Library. The position is 20 hours per week and includes weekday evenings and a Saturday shift.

The role focuses on frontline customer service, assisting patrons with accounts, locating materials,Reader’s Advisory, and basic computer help. A GED or high school diploma is required, with one year of public-facing experience preferred.

Qualifications

• High school diploma or GED.
• One year experience working with the public.
• Ability to lift 30 lbs. unassisted and 35 lbs. with requirements.

Responsibilities

• Assist patrons with basic library services and question answering.
• Help patrons locate materials and use the library catalog or online services.
• Provide Reader’s Advisory and reference help as needed.
• Assist with basic computer use, sign-on, and troubleshooting for common issues.

Skills

Customer service

Patron assistance

Basic computer skills

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Kline Library Regular Part-Time Harrisburg, PA, US

30+ days ago Requisition ID: 1134

Salary Range: $11.25 To $11.50 Hourly

The Library is hiring a part-time Public Services Assistant for the George & Hettie Love Memorial Library, formerly known as the Kline Library. This person should have exceptional customer service skills. This position is the first point of contact for everyone entering the library. We are seeking someone who is able to present a welcoming atmosphere and is committed to helping the patrons and members.

The Public Services Assistant manages patron accounts through The Library’s online software; helps patrons to locate library materials, provides Reader’s Advisory services, and answers basic reference questions.

The Public Services Assistant assists the patrons with basic computer use, including but not limited to signing on to computer, use of the mouse, keyboard, and personal storage devices. This also includes troubleshooting basic computer issues. The Public Services Assistant provides courteous assistance to the public by phone and in person, giving information about library programs and services.

Educational Requirements/Qualifications:

Education:

High school diploma or General Equivalency Development (GED).

Experience:

One year experience working with the public.

Required Skills:

Ability to lift 30 lbs. unassisted, to place materials on high and low shelves.Ability to reach and bend to place books on shelves, kneeling and sitting on the floor during programs.

Requires independent transportation for travel to libraries, programs, and outreach locations; must be able to lift 35 lbs.

Schedule:

Part-time, 20 hours per week. Tuesday. Wednesday, Thursday, 2:15 PM- 7:15 PM & Saturday 9:15AM-2:15 PM.