Information Services Assistant

Dauphin County Library System; Harrisburg (Dauphin County); Sur place; USD 17 000 - 18 000; Temps partiel

Résumé du poste

Dauphin County Library System in Harrisburg, PA is seeking an Information Services Assistant to support reference services across the system. This part-time position (25 hours per week) focuses on delivering exceptional customer service and helping guests locate information.

Ideal candidates will have a BA/BS with customer service experience or an associate degree with library experience, strong communication, and the ability to travel to libraries and outreach locations.

Qualifications

• Bachelor's or associate degree with library/customer service experience.
• Proven customer service and communication skills.
• Ability to transport to libraries, programs and outreach locations and lift up to 25 lbs.

Responsabilités

• Aid in providing exceptional customer service throughout the reference process.
• Support systemwide Information Services in fulfilling informational needs of members and staff.

Connaissances

Customer service

Communication skills

Driving/transportation

Lift 25 lbs

Formation

BA/BS degree with customer service experience

Associate degree with library experience

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Information Services Assistant

Collection Management Regular Part-Time Harrisburg, PA, US

Salary Range: $12.50 To $13.00 Hourly

The Library is hiring a part-time Information Services Assistant. The Information Services Assistant is part of the systemwide support department to ensure that the informational needs of both the Dauphin County Library System’s (The Library’s) members and staff are met. The Information Services Assistant will aid in providing exceptional customer service throughout the reference process.

Education : BA/BS degree with one-year experience in customer service experience, or associate degree with two-years of library experience.

Experience: One year’s experience working with the public.

Required Skills: Independent transportation for travel to libraries, programs, and outreach locations, excellent customer service and communication skills, ability to lift 25 lbs. unassisted.

Schedule: Part-time, 25 hours per week.

• Mondays and Tuesdays: 1:00 to 8:15 p.m.
• Wednesdays: 12:00 to 4:00 p.m. or 2:00 to 6:00 p.m.
• Every other Friday from 9:00 a.m. to 5:00 p.m.
• One weekend a month alternating from a Saturday or Sunday from 9:00 to 5:00 p.m.

There is some flexibility with the hours.

Location : East Shore Area Library, 4501 Ethel Street, Harrisburg, PA 17109