Library Public Services Assistant: Customer Concierge

Dauphin County Library System; Harrisburg (Dauphin County); Sur place; USD 15 000 - 16 000; Temps partiel

Résumé du poste

Dauphin County Library System is seeking a part-time Public Services Assistant for the East Shore Area Library in Harrisburg, PA. This role is the first point of contact for visitors and requires excellent customer service to create a welcoming atmosphere and assist patrons with library services.

Responsibilities include managing patron accounts, helping locate materials, offering Reader’s Advisory services, and answering basic reference questions.

Qualifications

• Education: High school diploma or GED.
• Experience: One year’s experience working with the public.
• Required Skills: Ability to lift 30 lbs. unassisted, to place materials on high and low shelves. Ability to reach and bend to place books on shelves, kneeling and sitting on the floor during programs.

Responsabilités

• Manages patron accounts through The Library’s online software.
• Helps patrons to locate library materials, provides Reader’s Advisory services, and answers basic reference questions.
• Assists patrons with basic computer use, including signing on to computer, use of the mouse, keyboard, and personal storage devices; troubleshooting basic computer issues.
• Provides courteous assistance to the public by phone and in person, giving information about library programs and services.

Connaissances

Customer service

Communication

Formation

High school diploma or GED

Outils

Library software

Description du poste

Dauphin County Library System is seeking a part-time Public Services Assistant for the East Shore Area Library in Harrisburg, PA. This role is the first point of contact for visitors and requires excellent customer service to create a welcoming atmosphere and assist patrons with library services.

Responsibilities include managing patron accounts, helping locate materials, offering Reader’s Advisory services, and answering basic reference questions.