Library Assistant

Chesterfield County; Chesterfield Court House (VA); On-site; USD 27,000 - 36,000; Full time

Job summary

Chesterfield Public Library in Virginia is hiring a full-time Library Assistant to support daily library operations, check in/out materials, and assist patrons with basic services.

The position requires a high school diploma or GED and at least one year of customer service, with pre-employment checks. You will help patrons, process fines, arrange materials, and provide technology assistance across library locations. Weekday hours typically 8:45 a.m. to 5:15 p.m., with some evenings or weekends.

Qualifications

• High school diploma or GED and one year of customer service experience.
• Pre-employment drug testing, FBI background check and education verification.
• Knowledge of library services and standard office practices.

Responsibilities

• Operate the library system to check in/out materials and assist patrons.
• Assist patrons with account services such as PIN resets and printing.
• Collect fines and fees and process transactions.
• Sort and shelve materials and maintain organized shelves.
• Provide technology assistance with devices and library software.
• Answer questions in person or by phone.

Skills

Customer service

Office procedures

Computer skills

Cash handling

Interpersonal communication

Education

High school diploma or GED

1 year customer service experience

Tools

Cash register

Library systems

Basic computer software

Job description

MINIMUM EDUCATION AND EXPERIENCE:

High school diploma or GED; one year of customer service experience (preferably in a public library); or an equivalent combination of training and experience. Pre-employment drug testing, FBI criminal background check and education/degree verification required.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of principles and practices of customer service; of standard office practices and procedures; of basic library services and functions. Excellent customer service skills. Basic money handling skills including use of a cash register. Ability to accurately file alphabetically and numerically; to operate a personal computer and related software and current library technologies; to interact with a variety of people from different cultures and backgrounds and of varying ages; to problem solve; to develop and maintain effective working relationships with internal and external customers.

WHO WE ARE:

Chesterfield Public Library is a forward-thinking library system with a passion for providing access to information, facilitating engaging customer experiences, and enriching the lives of our community in innovative ways. Chesterfield Public Library is currently hiring for a full-time Library Assistant who shares our passion and who is willing to learn and apply the Chesterfield Public Library Way in customer interactions.

The Library Assistant provides service to the public including book check in/out, prepares material for circulation, basic clerical and computer operation.

DUTIES INCLUDE:

• Operation of electronic library system to assist patrons with library processes including reserves, renewal and checking out/in books and other material, answer routine questions in-person or by phone.
• Assist patrons with basic account services such as resetting PIN numbers, account set-up, account log-in assistance, printing documents, basic computer and library equipment use and technology assistance with personal devices such as tablets, smart phones, Kindles, etc.
• Provide assistance or answer questions to assist patrons by phone or in person.
• Collect fines and fees for materials and services and process according to library procedures.
• Prepare various materials such as books, DVD's and other material for circulation
• Sorts and shelves various types of library materials and equipment; maintains shelves in proper order.
• Perform other work as required.

This position is a part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on performance, qualifications, and experience.

PHYSICAL REQUIREMENTS:

Work is performed in library office, library locations and other professional settings; extensive use of computers and devices required. Light to medium, occasionally heavy, physical requirements which may include, sitting, standing, walking, reaching, pushing, pulling, lifting, climbing, stooping, kneeling, crouching, keyboarding, grasping, repetitive motions, talking, hearing, visual acuity to perform an activity such as preparing and analyzing data and figures; viewing a computer terminal and reading; not substantially exposed to adverse environmental conditions.

Please note:

We are not able to accept resumes or other attachments via email. Application information that is submitted in any manner other than the Chesterfield County Careers web page is considered unsolicited and is not evaluated.

Weekday hours typically between 8:45 a.m. - 5:15 p.m. with some evening and weekend shifts (shifts may vary by location).

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