Public Services Admin Specialist Trusted Traveler Support

TeleSolv Consulting, LLC; Washington (District of Columbia); On-site; USD 40,000 - 49,000; Full time

Job summary

TeleSolv Consulting, LLC in Washington, DC is seeking a detail-oriented General Clerk III to support the federal government. This full-time role requires eligibility for a Tier 4 Public Trust background investigation and local residency in the Washington, DC area.

You will provide customer-focused administrative support for Trusted Traveler Program applicants, including identity verification, appointment scheduling, data checks, and daily reporting.

Qualifications

• U.S. Citizen with ability to pass a Tier 4 Public Trust background check.
• High school diploma or GED from a recognized institution.
• Two years of general administrative experience with customer interface.
• Two years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).

Responsibilities

• Greet and check-in applicants.
• Verify identity of applicant and confirm required documents; address inquiries.
• Maintain up-to-date written information on program requirements and enrollment materials.
• Notify Government inspection staff of information affecting eligibility.
• Check applicant-provided information against government databases.
• Escort applicants to designated locations as needed.
• Provide performance reports.
• Compile data to provide daily CBP officer and contractor staff reports.
• Schedule interview appointments in the Trusted Traveler Programs Internal system.
• Assist the public with creating accounts and submitting online applications for enrollment, renewal, card replacement, and updating information.
• Assist the public with membership card activation.

Skills

Administrative experience

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

TeleSolv Consulting, LLC in Washington, DC is seeking a detail-oriented General Clerk III to support the federal government. This full-time role requires eligibility for a Tier 4 Public Trust background investigation and local residency in the Washington, DC area.

You will provide customer-focused administrative support for Trusted Traveler Program applicants, including identity verification, appointment scheduling, data checks, and daily reporting.