Administrative Specialist

TeleSolv Consulting; Blaine (WA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Generous PTO

Paid federal holidays

Medical, dental, and vision insurance

401(k) matching plan

Employee assistance program

Employee assistance program

401(k) plan with matching

Job summary

A consulting firm is seeking a General Clerk III for an onsite position in Blaine, WA. The role involves administrative duties such as checking in applicants, verifying documents, and maintaining program information. Candidates should have a high school diploma, customer service experience, and proficiency in Microsoft Office. Excellent benefits and opportunities for advancement are offered by the company.

Qualifications

• Willingness to undergo an intense background check.
• Active Tier 1 Public Trust or ability to obtain one.
• 2+ years of general administrative experience.
• At least two years of general administrative experience with customer interface.
• At least two years of experience with Microsoft Office products.
• Up to two years of undergraduate study may substitute for experience.

Responsibilities

• Greet and check in applicants.
• Verify identity and required documents.
• Maintain up-to-date information on program requirements.
• Notify government inspection staff of information affecting applications.
• Check applicant information against government databases.
• Escort applicants as needed.
• Provide performance reports.
• Compile data for daily CBP activity reports.
• Schedule interview appointments in Trusted Traveler Programs Internal.
• Assist the public with accounts and online enrollment tasks (enrollment, renewal, card replacement, etc.).
• Assist with membership card activation.

Skills

Customer interface experience

Proficiency in Microsoft Office (Word, PPT, Excel, Access, Outlook, Visio)

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office (Word, PowerPoint, Excel, Access, Outlook, Visio)

Job description

Passionate Servant Leader | Accelerating Business Expansion & Revenue Generation 🚀 | Architect of Recruitment | Connecting talent to their long-term…

TeleSolv Consulting has an immediate opportunity to work with the Federal Government as a General Clerk III enabling you to have a Tier 1 Public Trust Background investigation.

This is an ONSITE position based in Blaine, WA.

Key Responsibilities

• May greet and check‑in applicants.
• Verify identity of applicant and confirm that applicant has required documents to complete transactions. Contractor staff will determine customer needs, answer general inquiries and concerns, and ensure that the check‑in process is performed in a timely manner to prevent a back‑up of customers awaiting assistance.
• Maintain accessible, up to date written information on program requirements, enrollment process, and other relevant material to expeditiously assist the general public and program members via phone or in person.
• Notify the Government inspection staff of any information which could adversely affect a person’s application for acceptance into the program.
• Check applicant‑supplied information by accessing government databases.
• May need to escort applicants to designated locations.
• Provide performance reports.
• Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information.
• Assist the public with membership card activation.

Desired Qualifications & Requirements

• Willing to go through an intense background check.
• Active Tier 1 Public Trust, or the ability to obtain and maintain one.
• High school diploma or a General Equivalency Diploma (GED) from an accredited institution recognized by the U.S. Department of Education.
• At least two (2) years of general administrative experience with customer interface.
• At least two (2) years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• At least two (2) years of related undergraduate study may substitute for experience.

About TeleSolv

Join the TeleSolv Team on our mission to provide quality and unparalleled service to our clients. We are a growing organization that provides a variety of professional and administrative services to public and private organizations with global operations. Rated in the top 1000 businesses in 2019 by Inc.com. Since its founding in 2000, TeleSolv has been committed to helping organizations solve complex problems. Our solutions integrate sound management principles with the most appropriate technologies to assist senior executives in effectively managing programmatic, schedule, and technical risks. TeleSolv offers excellent compensation, training, advancement opportunities, and exceptional benefits including PTO, sick leave, up to 11 paid federal holidays, medical, dental, vision, company paid life, short‑term and long‑term disability insurance, employee assistance program, and matching 401(k) plan.

This position requires that you obtain a background investigation. As part of this process, the government will perform a criminal, credit, tax, employment, and drug history background check. The government has varying tolerances, with mitigating circumstances, for issues in all of the categories. The government is essentially looking to confirm that you are generally in good financial standing, up to date on your tax filings, rehire eligible with your prior employers, and have adhered to any federal restrictions on illegal drug use, including marijuana, in addition to other checks related on your character and trust worthiness.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Administrative

Industries

Government Administration

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