Administrative Specialist - 578322

TeleSolv Consulting, LLC; Seattle (WA); On-site; USD 29,000 - 42,000; Full time

Job summary

TeleSolv Consulting, LLC seeks a detail-oriented Administrative Specialist to support Federal Services in Seattle, WA. The role focuses on accurate recordkeeping, applicant processing, and a range of administrative tasks in a fast-paced setting.

As a General Clerk III you will greet applicants, verify identities, maintain information on program requirements, compile daily reports, and assist with interview scheduling. Local candidates only; background investigation is required.

Qualifications

• U.S. Citizen.
• Willing to undergo background check.
• Active Tier 4 Public Trust, or ability to obtain one.
• High school diploma or GED from an accredited institution.

Responsibilities

• Greet and check-in applicants.
• Verify identity and required documents for transactions.
• Maintain up-to-date program information for staff and public.
• Notify Government inspection staff of information affecting applications.
• Check applicant information against government databases.
• Escort applicants as needed.
• Provide performance reports.
• Compile data for daily CBP officer and contractor reports.
• Schedule interview appointments in internal systems.
• Assist the public with creating accounts and submitting online applications.
• Assist with membership card activation.

Skills

Administrative support

Customer service

Record keeping

Education

High school diploma / GED

Tools

Microsoft Office

Job description

Administrative Specialist - 578322

Department: Federal Services

Employment Type: Full Time

Location: Seattle, WA

Compensation: $25.79 / hour

Description

TeleSolv Consulting is seeking a detail‑oriented General Clerk III enabling you to have a Tier 4 Public Trust Background investigation.

This role will support the federal government and all applicants MUST be local to the Seattle, WA area.

Please Note:

To be considered for these positions, All candidates MUST be punctual for all scheduled interviews. Arriving on time helps ensure a smooth interview process and reflects professional readiness for the role.

MUST dress in professional business casual attire.

MUST have a reliable source of transportation.

The ideal candidate will manage records, assist with applicant processing, and perform a variety of administrative tasks in a fast‑paced environment.

Responsibilities:

• May greet and check-in applicants.
• Verify identity of applicant and confirm that applicant has required documents to complete transactions. Contractor staff will determine customer needs, answer general inquiries and concerns, and ensure that the check-in process is performed in a timely manner to prevent a back-up of customers awaiting assistance.
• Maintain accessible, up to date written information on program requirements, enrollment process, and other relevant material to expeditiously assist the general public and program members via phone or in person.
• Notify the Government inspection staff of any information which could adversely affect a person’s application for acceptance into the program.
• Check applicant-supplied information by accessing government databases.
• May need to escort applicants to designated locations
• Provide performance reports.
• Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information.
• Assist the public with membership card activation.

Minimum Requirements:

• U.S. Citizen.
• Willing to go through an intense background check.
• Active Tier 4 Public Trust, or the ability to obtain and maintain one.
• High school diploma or a General Equivalency Diploma (GED) from an accredited institution recognized by the U.S. Department of Education.
• Two (2) years of general administrative experience with customer interface.
• Two (2) years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• Two (2) years of related undergraduate study may substitute for experience.