USPS-Technical Solutions Rep IV, Public Trust or Secret Clearance|Tier I

Global Communications Services; Montgomery (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

USPS in Montgomery, Alabama seeks a USPS-Technical Solutions Rep IV for a full-time role requiring Public Trust or Secret Clearance. The candidate will provide superior customer service in a contact/call center/help desk environment and handle end-user questions about navigating government websites.

The position requires a minimum of 6 months of customer service experience, eligibility for a government security clearance, and availability to work 7am–7pm CST Monday–Friday.

Qualifications

• Minimum 6 months of customer service experience.
• Extensive background check and credit check.
• Must be eligible for a government security clearance; pending clearance required.

Responsibilities

• Provide superior customer service in a contact/call center/help desk environment.
• Answer general and technical questions from end-users regarding navigation of government websites.

Skills

Customer service

Education

High School

Job description

USPS-Technical Solutions Rep IV, Public Trust or Secret Clearance|Tier I - (8)

Job Title

USPS-Technical Solutions Rep IV, Public Trust or Secret Clearance|Tier I

Job Type

Full-time

Education

High School

Entry Level

Category

Information Technology

Job Description

Service Desk/Help Desk - Public Trust -US Citizenship (15 positions available) - Montgomery, Alabama
The candidate will be required to provide superior customer service in a contact/call center/help desk environment. The candidate will be required to answer general and technical questions from end-users regarding the navigation of government websites in a leveraged environment supporting multiple accounts.

Job Requirements

Qualifications: To adequately perform the duties of the job, individuals must possess a minimum of 6 month customer service experience. An extensive background check and credit check will be conducted on all applicants. Candidates must be eligible to obtain a government security clearance and cannot be delinquent on any Federal Debt. The Federal Service Desk contact center hours are 7am -7pm CST Monday-Friday and all interested candidates have to be available to work