Public Trust IT Help Desk Rep IV – Clearance Eligible

Global Communications Services; Montgomery (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

USPS in Montgomery, Alabama seeks a USPS-Technical Solutions Rep IV for a full-time role requiring Public Trust or Secret Clearance. The candidate will provide superior customer service in a contact/call center/help desk environment and handle end-user questions about navigating government websites.

The position requires a minimum of 6 months of customer service experience, eligibility for a government security clearance, and availability to work 7am–7pm CST Monday–Friday.

Qualifications

• Minimum 6 months of customer service experience.
• Extensive background check and credit check.
• Must be eligible for a government security clearance; pending clearance required.

Responsibilities

• Provide superior customer service in a contact/call center/help desk environment.
• Answer general and technical questions from end-users regarding navigation of government websites.

Skills

Customer service

Education

High School

Job description

USPS in Montgomery, Alabama seeks a USPS-Technical Solutions Rep IV for a full-time role requiring Public Trust or Secret Clearance. The candidate will provide superior customer service in a contact/call center/help desk environment and handle end-user questions about navigating government websites.

The position requires a minimum of 6 months of customer service experience, eligibility for a government security clearance, and availability to work 7am–7pm CST Monday–Friday.