Public Service Customer Service Specialist: Make an Impact

IN Auditor of State; Seymour (IN); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical plan options

Wellness Rewards

Health savings account

Pension plan options

Paid leave policies

Education Reimbursement

Job summary

The State of Indiana's Bureau of Motor Vehicles in Seymour seeks a Customer Service Representative to provide timely, accurate service to Hoosiers, using strong communication and computer skills. You’ll support daily branch operations and help customers with a broad range of BMV needs.

Key duties include processing transactions, answering questions, assisting with opening/closing, ensuring accurate records, and collaborating with leadership to resolve issues.

Qualifications

• Top-notch communication skills.
• Strong critical thinking and troubleshooting abilities.
• Ability to process cash and card transactions.
• Ability to travel up to 20 percent of the time to branch locations.
• A degree is not required; HS diploma or equivalent with customer service experience may be considered.

Responsibilities

• Use your job knowledge to conduct customer transactions.
• Answer customer questions and provide guidance.
• Assist with the daily opening and closing of the branch.
• Check transactions to ensure accuracy, timeliness, and proper accounting.
• Work with leadership to resolve escalated customer concerns and system problems.
• File applications as completed throughout the day.

Skills

Communication skills

Critical thinking

Troubleshooting

Cash handling

Travel

Education

High School Diploma or HSE

Job description

The State of Indiana's Bureau of Motor Vehicles in Seymour seeks a Customer Service Representative to provide timely, accurate service to Hoosiers, using strong communication and computer skills. You’ll support daily branch operations and help customers with a broad range of BMV needs.

Key duties include processing transactions, answering questions, assisting with opening/closing, ensuring accurate records, and collaborating with leadership to resolve issues.