Frontline Branch Customer Service Associate (Indiana)

State of Indiana; Lafayette (IN); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical plans

Wellness rewards

Health savings account

Deferred compensation 457(b)

Pension plan options

Leave policies

Education reimbursement

Group life insurance

Employee assistance

Public Service Loan Forgiveness

Free Parking

LinkedIn Learning access

Job summary

State of Indiana's Bureau of Motor Vehicles in Lafayette, Indiana seeks a Customer Service Representative to handle a broad range of BMV needs. You will process transactions, answer questions, and support branch operations with accuracy and care.

Role emphasizes customer focus, good communication, and the ability to travel for training or branch coverage. A high school diploma is acceptable; education benefits and comprehensive state employment perks accompany the role.

Qualifications

• High level of customer service skills with the ability to handle transactions accurately.
• Strong communication abilities and problem-solving skills.
• Ability to travel up to 20% of the time to branch locations, training, or events.
• Ability to perform essential functions with or without reasonable accommodation.

Responsibilities

• Use your knowledge to conduct customer transactions.
• Answer customer questions and provide guidance.
• Assist with opening and closing the branch daily.
• Check transactions for accuracy and timeliness.
• Collaborate with leadership to resolve escalated concerns and system issues.
• File applications as completed throughout the day.

Skills

Customer service

Communication

Cash handling

Problem solving

Attention to detail

Teamwork

Education

High School Diploma or HSE

Tools

POS/Computer systems

Job description

State of Indiana's Bureau of Motor Vehicles in Lafayette, Indiana seeks a Customer Service Representative to handle a broad range of BMV needs. You will process transactions, answer questions, and support branch operations with accuracy and care.

Role emphasizes customer focus, good communication, and the ability to travel for training or branch coverage. A high school diploma is acceptable; education benefits and comprehensive state employment perks accompany the role.