Indiana Public Service Customer Advocate

State of Indiana

Auburn (IN)

On-site

USD 34,000 - 41,000

Full time

2 days ago

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Benefits offered by this job

Medical plan options (3) including RX,

Vision and dental plans

Wellness Rewards Program

Health savings account

Job summary

The State of Indiana invites you to join the Bureau of Motor Vehicles as a Customer Service Representative in Auburn. You will be the frontline contact, handling customer transactions with accuracy and care, using solid communication skills and computer literacy to assist Hoosiers across a broad range of BMV needs.

You will support daily branch operations, answer questions, and guide customers through processes while maintaining service standards.

Qualifications

Top-notch communication skills.
High level of critical thinking and the ability to troubleshoot.
Ability to process cash and card transactions.
Ability to travel up to 20 percent of the time to branch locations, training, or community activities.
Ability to perform essential functions with or without reasonable accommodation.
A degree is not required. However, a High School Diploma or High School Equivalent (HSE) and customer service experience may be considered.

Responsibilities

Use your job knowledge to conduct customer transactions.
Answer customer questions and provide guidance.
Assist with the daily opening and closing of the branch.
Check transactions to ensure accuracy, timeliness, and proper accounting.
Work with leadership to resolve escalated customer concerns and system problems.
File applications as completed throughout the day.