Public Service CSR – Impactful Frontline Support

State of Indiana; Crown Point (IN); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical plan options + RX coverage

Vision and dental plans

Wellness Rewards Program

Health savings account (HSAs)

Pension plan options

Paid holidays and leave policies

Education reimbursement program

LinkedIn Learning access

Free parking

Job summary

State of Indiana is seeking a dedicated Customer Service Representative for the Crown Point BMV Branch. You will deliver timely, accurate customer service, assist with a broad range of BMV needs, and contribute to branch operations and day-to-day activities.

The role emphasizes strong communication, cash handling, and teamwork. A high school diploma or equivalent is acceptable, with potential for growth and competitive benefits in a large state system.

Qualifications

• No degree required; High School Diploma or HSE accepted.
• Customer service experience preferred.
• Ability to handle cash and card transactions.
• Willingness to travel up to 20% for branch locations, training, or community activities.
• Strong communication and problem-solving skills.

Responsibilities

• Use your job knowledge to conduct customer transactions.
• Answer customer questions and provide guidance.
• Assist with the daily opening and closing of the branch.
• Check transactions to ensure accuracy, timeliness, and proper accounting.
• Work with leadership to resolve escalated customer concerns and system problems.
• File applications as completed throughout the day.

Skills

Top‑note communication skills

Critical thinking

Cash handling

Customer service experience

Travel up to 20%

Education

High School Diploma or HSE

Job description

State of Indiana is seeking a dedicated Customer Service Representative for the Crown Point BMV Branch. You will deliver timely, accurate customer service, assist with a broad range of BMV needs, and contribute to branch operations and day-to-day activities.

The role emphasizes strong communication, cash handling, and teamwork. A high school diploma or equivalent is acceptable, with potential for growth and competitive benefits in a large state system.