Frontline Customer Service Pro — Serve Hoosiers & Grow

IN Auditor of State; Indianapolis (IN); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical plan options

Vision plan

Dental plans

Wellness rewards

Education reimbursement

Pension options

Paid holidays

Paid leave

Job summary

The State of Indiana is hiring a Customer Service Representative for the Bureau of Motor Vehicles at the Indianapolis, West BMV branch. You will handle customer transactions, answer questions, and support daily branch operations in a role that emphasizes accuracy, service, and teamwork.

Required is a High School Diploma or equivalent, with strong communication skills and the ability to travel as needed. The position offers comprehensive benefits and opportunities for growth within a large state

Qualifications

• Top-notch communication skills.
• High level of critical thinking and troubleshooting abilities.
• Ability to handle cash and card transactions.
• Willingness to travel up to 20% to branch locations, training, or community activities.

Responsibilities

• Use knowledge to conduct customer transactions.
• Answer questions and provide guidance to customers.
• Assist with opening and closing of the branch.
• Check transactions for accuracy and timeliness.
• Collaborate with leadership to resolve escalated issues and system problems.
• File applications as completed throughout the day.

Skills

Communication skills

Critical thinking

Cash handling

Customer service

Travel up to 20%

Education

High School Diploma / HSE

Job description

The State of Indiana is hiring a Customer Service Representative for the Bureau of Motor Vehicles at the Indianapolis, West BMV branch. You will handle customer transactions, answer questions, and support daily branch operations in a role that emphasizes accuracy, service, and teamwork.

Required is a High School Diploma or equivalent, with strong communication skills and the ability to travel as needed. The position offers comprehensive benefits and opportunities for growth within a large state