Public Service Clerk II: Data Entry & Office Support

Commonwealth Of Pennsylvania; Philadelphia (Philadelphia County); On-site; USD 37,000 - 54,000; Full time

Job summary

The Clerical Assistant 2 position with the Department of Human Services offers a chance to support essential work that helps families across Philadelphia. This role keeps daily office operations running smoothly and makes sure important tasks are handled with care.

You will join a team that values accuracy, organization, and strong communication. This is a great opportunity to build skills while contributing to meaningful public service.

Qualifications

• Minimum Experience and Training Requirements: Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or Graduation from high school; or An equivalent combination of experience and training.

Responsibilities

• Data Entry: computer-based transactions such as case updates, file clearances, and application processing.
• Record Processing: gather, sort, update, and distribute case records to support staff workload.
• Reception Support: answer questions, schedule appointments, and direct requests.
• Appeal Handling: compile, track, and distribute appeal packets and schedules for staff and agencies.
• Mail Management: process incoming and outgoing mail and deliver items to the correct staff or units.
• EBT Assistance: create electronic benefits transfer cards and guide customers through PIN selection and use.

Education

High school diploma

Equivalent experience or training

Job description

The Clerical Assistant 2 position with the Department of Human Services offers a chance to support essential work that helps families across Philadelphia. This role keeps daily office operations running smoothly and makes sure important tasks are handled with care.

You will join a team that values accuracy, organization, and strong communication. This is a great opportunity to build skills while contributing to meaningful public service.