Public Service Administrative Technician

City of Norfolk; Virginia (IL); On-site; USD 42,000 - 48,000; Full time

Job summary

The City of Norfolk, Virginia is seeking a compassionate Support Technician to provide administrative support to the Same Day Access unit. You will greet clients, answer phones, maintain records, and prepare reports in a public service environment.

One year of general office work experience is required; a bachelor’s degree may substitute. A valid driver’s license is preferred and you will work with the Norfolk CSB team to support recovery-oriented services.

Qualifications

• Knowledge of basic office processes and clerical tasks.
• Requires 1 year of general office experience; bachelor’s degree may substitute.

Responsibilities

• Provide administrative support to the Same Day Access unit.
• Answer phones and greet clients; route to appropriate staff.
• Maintain and update records; prepare reports.
• Operate phone system and transfer calls as needed.
• Schedule client appointments via EHR/Profiler Scheduler.
• Type payment vouchers and requisitions; prepare memos and letters.
• Date stamp and distribute mail; handle confidential items appropriately.
• Transmit faxes and make photocopies; prepare clinical staff packages.
• Maintain filing systems and purge inactive files as required.
• Maintain inventory of office supplies and office equipment records.
• Handle reimbursement records and postings to cash journals and deposits.
• Support other SA programs as needed; cover breaks and absences.
• Ensure waiting area and bulletin boards are tidy; assist with office appearance.
• Other related duties as assigned.

Skills

Administrative support

Phone handling

Record keeping

Scheduling

Documentation

Education

High school diploma or equivalent

Bachelor’s degree may substitute experience

Tools

Electronic Health Record (EHR)

Profiler Appointment Scheduler

Job description

The City of Norfolk, Virginia is seeking a compassionate Support Technician to provide administrative support to the Same Day Access unit. You will greet clients, answer phones, maintain records, and prepare reports in a public service environment.

One year of general office work experience is required; a bachelor’s degree may substitute. A valid driver’s license is preferred and you will work with the Norfolk CSB team to support recovery-oriented services.