Clinical Coordinator - Day Shift

City of Norfolk; Norfolk (VA); On-site; USD 63,000 - 72,000; Full time

Job summary

City of Norfolk's Norfolk Community Services Board seeks a Clinical Coordinator to supervise staff in the Crisis Services Program on the day shift. The role provides crisis assessment, brief counseling, and community stabilization to adults and children, with a focus on diverting crises from hospital to community-based care.

Responsibilities include staff supervision, training needs assessment, pre-admission screenings, Temporary Detention Order facilitation, thorough documentation, and

Qualifications

• Master's degree in Human Services required.
• Three years of clinical/administrative leadership experience.
• Valid Driver's License may be required depending on assignment.
• Certified or certifiable in Basic First Aid and CPR.

Responsibilities

• Provides supervision to staff within Crisis Services Program on assigned shift.
• Identifies staff training needs and coordinates development plans.
• Performs pre-admission screenings and facilitates Temporary Detention Orders.
• Documents observations and maintains confidential client records.
• Provides crisis counseling by phone and in person; coordinates community stabilization.

Skills

Staff supervision

Crisis intervention

Communication

Problem solving

Education

Master's degree in Human Services

Job description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use disorders, intellectual/developmental disabilities, and housing and homelessness. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.

Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. The NCSB seeks team members interested in providing skilled services in a public service environment and dedicated to supporting a positive work and treatment environment. Please join us as we provide hope and recovery opportunities for the people we serve.

The NCSB is seeking a Clinical Coordinator responsible for direct supervision of staff in the Crisis Services Program on assigned shift. Assists with direct care as needed regarding assessing individuals in crisis to provide or link the individual and/or significant others with needed mental health services in the least restrictive setting, thus diverting individuals, when possible, from State Hospital care to community-based care. Provides crisis and /or community stabilization related activities and services. Responds in person and/or by phone to requests for assistance with individuals experiencing behavioral health crisis concerns, including persons with co-occurring health, developmental, and/or social vulnerabilities, or crisis states. Serves both adults and children.

Department Hiring Salary Range: $62,732 - $71,987

Essential functions include but are not limited to:

• Provides consultation and supervision to staff, as assigned, and assists the Emergency Services Supervisor in evaluating their performance.
• Identifies staff training needs and recommends strategies to meet those needs.
• Assists the Emergency Services Supervisor in performing human resource functions such as interviewing, selection recommendations, employee performance reviews, scheduling, disciplinary action and handling leave requests.
• Works collaboratively with others while displaying good judgement and problem-solving skills. Cultivates, fosters, and maintains positive working relationships among crew members and with those contacted in the performance of duties, including co-workers, supervisory staff, community partners, and emergency public services personnel.
• May include driving a city vehicle to respond in the community. Maintains awareness of Norfolk geography. Utilizes maps and traffic navigation platforms to report to call locations in a timely manner.
• Operates radio and other communication equipment and electronic mobile devices.
• Interact with individuals in a respectful and dignified manner using a culturally competent and trauma-informed approach. Establish trust and seek answers to questions to better understand the situation.
• Evaluates crisis telephone calls and determines the type of response needed, including crisis intervention, phone counseling, information, follow-up, pre-admission screening, and/or referrals.
• Provides phone counseling in the office and face-to-face crisis counseling in the office and in the community (e.g. hospital, emergency rooms, agency offices, residences).
• Documents all observations and actions using program-specific forms and standards complete reports and records; performs data entry as needed; maintains confidentiality of information.
• Completes pre-admission screening evaluations and facilitates obtaining Temporary Detention Orders (TDO's) in accordance with mental health service policies.
• Prepares clear and concise written reports. Maintains client records and statistical data.
• Provides expert testimony to the Norfolk Courts for assigned commitment cases regarding the client's history, behavior and least restrictive treatment alternative.
• Initiates, completes, and maintains program records and documentation in accordance with policies and procedures.
• Provides consultation and clinical supervision to clinical staff as assigned both informally through role modeling and formally through structured supervision.
• Prepares and maintains documentation in compliance with agency, state, and federal guidelines and regulations; complies with privacy and reporting requirements.
• Complies with applicable local, state, and federal regulations for provision of information and reporting abuse and policy violations.
• Identifies staff training needs and recommends strategies to meet those needs.
• Performs as shift lead, reviews and supervises preadmission screening assessments; audits records and provides evaluation of prescreening assessments.
• Designated as essential and expected to provide services and support during emergency or inclement weather events. This role is critical to maintaining operations and assisting with shelter functions as needed.
• Performs all other duties as assigned

Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through six (6) years of college resulting in a Master's degree in a Human Services field; or an equivalent combination of training and experience. Three (3) years of clinical experience in a management and/or administrative role.

• Valid Driver's License may be required depending on assignment.
• Must be certified or certifiable in Basic First Aid and CPR.

Preferred:

• License-eligible or licensed (LCSW, LPC, LMFT, LCP or equivalent) in accordance with Virginia state regulations.
• Have pre-screener certification at time of hire or obtain within the first six months of employment.

Work Hours

Monday - Friday Day Shift 8:00 AM - 4:30 PM (40 hours per week)