Support Technician - LD

City-of-Norfolk,-V; Norfolk (VA); On-site; USD 42,000 - 71,000; Full time

Job summary

The City of Norfolk seeks a Support Technician for the City Attorney's Office to perform clerical duties and provide general office support to attorneys and staff. Responsibilities include document delivery, data entry, records management, and financial processing within a supervised environment.

Duties cover filing, mail handling, answering phones, scheduling, and assisting with administrative proceedings and claims.

Qualifications

• Knowledge of basic office processes and data entry.
• Experience handling documents, mail, and filings.
• Ability to communicate professionally with attorneys and staff.

Responsibilities

• Gathers information for administrative proceedings and claims, and prepares related reports.
• Manages contracts, invoices, deposits, and other financial transactions.
• Performs clerical tasks: greet visitors, answer phones, schedule meetings, file, and maintain office supplies.
• Researches and copies contracts and work orders; handles and processes mail and documents.

Skills

Document management

Data entry

Records filing

Telephone support

Education

High school diploma or equivalent

One year office experience

Bachelor's degree may substitute

Job description

The City Attorney's Office is seeking a Support Technician to perform clerical duties and provide general office support and assistance for its attorneys and other personnel. The Support Technician will be responsible for delivering and picking up documents, maintaining and updating records, preparing reports, processing contracts and routine legal documents, maintaining and updating library resources, receiving and processing payments and handling other financial transactions, handling and processing legal correspondence, mail, and other documents, opening and closing files, assisting with file management (including entering data, maintaining and utilizing databases, and copying and scanning documents), answering and directing telephone inquiries, addressing or forwarding issues presented by visitors and callers, and generally providing assistance and support as needed. Work will also include gathering information for administrative proceedings, personal injury incidents, and property damage claims and preparing documents and reports related to the administrative proceedings and claims, all under attorney supervision.

The City Attorney’s Office represents the City, the School Board, the Norfolk Employee’s Retirement System, and other boards and commissions in legal matters. The City Attorney’s Office defends its clients in all litigation, files suits on behalf of its clients, prepares sound legislation for consideration by City Council, provides impartial advice, prepares contracts, ordinances and provides other legal services as necessary.

Department Hiring Salary Range: $42,262.08 - $70,609.37

Essential functions include but are not limited to:

• Performs courier/messenger services for the office. Assists with internal document management, including data entry and use of office equipment, including copiers and scanners.
• Gathers, reviews, and coordinates information for administrative proceedings and/or personal injury and property damage claims, under supervision of an attorney. Prepares reports and related documents.
• Performs financial duties by maintaining and entering contracts into log, tracking overdue contracts and logging deposits, matching checks with invoices, matching invoices to requisitions, processing payments, contacting vendors regarding invoices or credits, processing transactions and billings, processing time sheets and payroll, verifying payments received, and recording account transactions.
• Performs clerical duties by greeting visitors, scheduling appointments and meetings, coordinating travel arrangements, maintaining and retrieving files, distributing calendars and work schedules, maintaining and ordering office supplies, notifying other agencies of information, answering and directing phone calls and resolving issues, entering data into the computer, researching contracts and work orders, processing various plans, keeping various logs of information, preparing various reports, utilizing and maintaining databases, preparing correspondence and reports, picking up and delivering documents, typing legal correspondence and documents, researching documents as requested, processing incoming mail, processing paperwork, and completing paperwork.
• Answers and directs telephone inquiries, enters data intooffice databases and systems, conducts research as requested. Processes paperwork, maintains files, prepares documents and correspondence, compiles reports, sorts and distributes mail, orders office supplies.
• Performs other duties as assigned.

Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.

One year of general office work experience. A bachelor's degree or above may substitute work experience (as approved by the department).

Working Hours: Monday – Friday 8:30am – 5:00pm /40 hours per week