Public Sector Train-the-Trainer Lead

Remote; San Francisco (CA); Hybrid; USD 83,000 - 152,000; Full time

Benefits offered by this job

Remote-friendly contracting

Job summary

Nava is seeking a Technical Trainer Lead to prepare state workforce agency staff for milestones of the paid family and medical leave benefits solution. You will design and deliver role-based train-the-trainer sessions for adjudicators, appeals judges, contact center agents, and leaders, bridging the agency's operations with Nava's technology teams.

The role has no direct reports and relies on influence; you will establish training standards and templates for product managers and designers,

Qualifications

• 10 to 15+ years designing and delivering role-based training for government or regulated staff.
• Adult-learning instructional design built around real tasks and scenarios.
• Experience keeping training in step with agile releases or milestones.
• Plain-language writing; training or certification in Section 508 accessibility.
• Facilitation and influence skills; able to lead without direct authority.
• Client-facing: bridges business operations and technology teams and represents the employer to stakeholders.

Responsibilities

• Design and deliver role-based train-the-trainer sessions built on real job scenarios, co-led with agency super-users from the first milestone.
• Run a training sandbox (with a Nava engineer, using synthetic data) and run scripted readiness checks before each milestone. Report readiness to Program Leadership on a metrics dashboard they design.
• Set the templates and content standards (plain language, Section 508) that product managers and designers follow; update training after every release.
• Hand over editable materials so the agency can keep training after Nava leaves.

Skills

Training design

Adult learning

Agile training

Plain language writing

Section 508

Facilitation

Client-facing

Job description

Nava is seeking a Technical Trainer Lead to prepare state workforce agency staff for milestones of the paid family and medical leave benefits solution. You will design and deliver role-based train-the-trainer sessions for adjudicators, appeals judges, contact center agents, and leaders, bridging the agency's operations with Nava's technology teams.

The role has no direct reports and relies on influence; you will establish training standards and templates for product managers and designers,