Technical Trainer Lead, Design (Contract)Remote

Nava Public Benefit Corp; United States; Hybrid; USD 138,000 - 193,000; Full time

Benefits offered by this job

Health coverage

Insurance coverage

Time off

Company holidays

Annual bonus

Parental leave

Wellness program

Virtual care

Sabbatical leave

401(k) match

Flexible work

Home office setup

Utility support

Learning opportunities

Development opportunities

Referral bonus

Commuter benefits

Supportive culture

Job summary

Nava Public Benefit Corp is seeking a Technical Trainer Lead to prepare staff at a state workforce agency for major milestones of Nava's paid family and medical leave benefits solution. You will design and deliver role-based train-the-trainer sessions for claims adjudicators, appeals judges, contact center agents and supervisors, product owners, and leadership.

The role bridges agency operations with Nava's technology teams, ensuring the program works in practice for end users.

Qualifications

• 10 to 15+ years designing and delivering role-based training, including train-the-trainer, for government or other regulated operations staff.

Responsibilities

• Design and deliver role-based train-the-trainer sessions built on real job scenarios, co-led with agency super-users from the first milestone.
• Run a training sandbox (with a Nava engineer, using synthetic data) and run scripted readiness checks before each milestone.
• Set the templates and content standards (plain language, Section 508) that product managers and designers follow; update training after every release.
• Hand over editable materials so the agency can keep training after Nava leaves.

Skills

Train-the-trainer

Adult-learning

Agile releases

Plain-language writing

Section 508 accessibility

Facilitation

Client-facing

Job description

About Nava

Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges.

As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services. People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human-centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good.

Position type

Position type: Hourly, Full-time

Contract type

Contract type: 1099 Independent contractor

Location

Location: On-site at the client's state capital, monthly or as needed. Otherwise, Remote (U.S.based)

Contract duration: 12 months Reports to: Design Hiring Lead Start date: Contingent upon contract award, but soon after

This position is contingent on contract award.

Position summary

The Technical Trainer Lead prepares staff at a state workforce agency for each major launch milestone of Nava's paid family and medical leave benefits solution. They design and deliver role-based train-the-trainer sessions for the agency's claims adjudicators, appeals judges, contact center agents and supervisors, product owners, and leadership. The role also manages the training environment and assesses staff readiness ahead of each milestone. It bridges the agency's business operations and Nava's technology teams to ensure the program works in practice for the people who use it.

The role has no direct reports and succeeds through influence rather than authority. It establishes training standards and templates for product managers and designers to follow, evaluates quality through readiness checks and accessibility and plain-language reviews, and escalates gaps to the Program Manager and Senior Program Manager. The role does not own the materials individual teams develop for their respective solutions, the Knowledge Base, the release calendar, or release go/no-go decisions.

What you'll do

• Design and deliver role-based train-the-trainer sessions built on real job scenarios, co-led with agency super-users from the first milestone.
• Run a training sandbox (with a Nava engineer, using synthetic data) and run scripted readiness checks before each milestone. Report readiness to Program Leadership on a metrics dashboard they design.
• Set the templates and content standards (plain language, Section 508) that product managers and designers follow; update training after every release.
• Hand over editable materials so the agency can keep training after Nava leaves.

Required skills

• 10 to 15+ years designing and delivering role-based training, including train-the-trainer, for government or other regulated operations staff.
• Adult-learning instructional design built around real job tasks and scenarios.
• Experience keeping training in step with agile releases or milestones.
• Plain-language writing, plus training or certification in Section 508 accessibility.
• Facilitation and influence skills; has led without direct authority.
• Client-facing: bridges business operations and technology teams and represents the employer to stakeholders.

Please note: Consultants/Contractors are not eligible for Nava benefits unless hired in a full time capacity.

Compensation is in hourly rate

Compensation

$100 - $140 USD

Other requirements

All roles at Nava require the following:

• Legal authorization to work in the United States
• Ability to meet any other requirements for government contracts for which candidates are hired
• Work authorization that doesn't require visa sponsorship, now or in the future
• May be subject to a government background check or security clearance, depending on the contract

Perks working with Nava

• Health coverage - comprehensive medical, dental, and vision plans to support your overall health needs
• Insurance coverage - Nava provides disability, life, and accidental death insurance at no cost
• Time off - vacation, holidays (including Juneteenth), and floating holidays to rest and recharge
• Company holidays - enjoy 12 paid federal holidays each year on top of your regular PTO
• Annual bonus - when Nava meets its goals, eligible employees receive a performance-based annual bonus
• Parental leave - paid time off for new parents, plus weekly meals delivered to your home
• Wellness program - full platform offering physical, mental, & emotional health resources & support tools
• Virtual care - see doctors online with no copay through a virtual visit program (depending on available providers)
• Sabbatical leave - earn extended unpaid leave after continuous service for personal growth or rest
• 401(k) match - Nava matches 4% of your salary to support your retirement savings plan
• Flexible work - remote-first environment with flexibility built around your schedule and responsibilities
• Home office setup - company laptop & setup assistance provided via Staples for remote work needs
• Utility support - monthly reimbursement to help offset eligible home office utility expenses
• Learning opportunities - internal training programs and resources to help grow your professional skills
• Development opportunities - LinkedIn Learning access & an annual allowance for courses, tuition, & certs
• Referral bonus - get rewarded when you refer great people who join the Nava team
• Commuter benefits - pre-tax commuter programs to support in-office travel when applicable
• Supportive culture - A collaborative and remote-friendly team environment where people genuinely care

Location

We have fully remote options if you reside in one of the following states:
Alabama, Arizona, California, Colorado, Connecticut, DC, Delaware, Florida, Georgia, Illinois, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin

*If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time.

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Please contact the recruiting team at [e-mail] if you would like to request any form of reasonable accommodation during the application or interviewing process.

We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role requires you to work from the contiguous United States.

Equal Employment Opportunity

Nava is committed to providing equal employment opportunities without discrimination or harassment on the basis of race, gender and/or gender identity or expression, color, creed, religion, religious creed, age, national origin, ethnicity, disability, veteran or military status, sex, sexual orientation, reproductive health autonomy, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth, genetic information, domestic violence victim status, marital status, citizenship status, or any other characteristic protected by law. Nava prohibits any such discrimination or harassment. This policy applies to all employees, applicants, contractors, and temporary workers of Nava.