Senior Technical Trainer Lead — Design & Accessibility

Nava Public Benefit Corp; United States; Hybrid; USD 138,000 - 193,000; Full time

Benefits offered by this job

Health coverage

Insurance coverage

Time off

Company holidays

Annual bonus

Parental leave

Wellness program

Virtual care

Sabbatical leave

401(k) match

Flexible work

Home office setup

Utility support

Learning opportunities

Development opportunities

Referral bonus

Commuter benefits

Supportive culture

Job summary

Nava Public Benefit Corp is seeking a Technical Trainer Lead to prepare staff at a state workforce agency for major milestones of Nava's paid family and medical leave benefits solution. You will design and deliver role-based train-the-trainer sessions for claims adjudicators, appeals judges, contact center agents and supervisors, product owners, and leadership.

The role bridges agency operations with Nava's technology teams, ensuring the program works in practice for end users.

Qualifications

• 10 to 15+ years designing and delivering role-based training, including train-the-trainer, for government or other regulated operations staff.

Responsibilities

• Design and deliver role-based train-the-trainer sessions built on real job scenarios, co-led with agency super-users from the first milestone.
• Run a training sandbox (with a Nava engineer, using synthetic data) and run scripted readiness checks before each milestone.
• Set the templates and content standards (plain language, Section 508) that product managers and designers follow; update training after every release.
• Hand over editable materials so the agency can keep training after Nava leaves.

Skills

Train-the-trainer

Adult-learning

Agile releases

Plain-language writing

Section 508 accessibility

Facilitation

Client-facing

Job description

Nava Public Benefit Corp is seeking a Technical Trainer Lead to prepare staff at a state workforce agency for major milestones of Nava's paid family and medical leave benefits solution. You will design and deliver role-based train-the-trainer sessions for claims adjudicators, appeals judges, contact center agents and supervisors, product owners, and leadership.

The role bridges agency operations with Nava's technology teams, ensuring the program works in practice for end users.