Public Sector Onboarding & Adoption Lead

Ramp; San Francisco (CA); On-site; USD 130,000 - 190,000; Full time

Benefits offered by this job

Flexible PTO

Centralized home-office equipment

Health and wellness stipend

Budget for intra-office travel

Weekly coffee stipend

Job summary

Ramp is seeking a Customer Success Manager focused on public sector implementations. You will lead onboarding, ensure regulatory compliance, and align Ramp with multi‑department objectives across finance, procurement, IT, and security.

You’ll advise clients on best practices and drive adoption to maximize ROI in government and education sectors. Ideal candidates have 4+ years in B2B SaaS or public sector tech, strong program management, AI fluency, and excellent communication across diverse

Qualifications

• 4+ years in implementation or engagement management in B2B SaaS or public-sector tech.
• Public-sector experience is highly preferred; large-scale strategy or change management in Finance/Fintech.
• AI fluency and strong program/project management for complex deployments.
• Excellent communication and relationship management, translating technical concepts for diverse audiences.

Responsibilities

• Lead onboarding and rollout for public sector customers, ensuring compliance with government requirements.
• Coordinate with finance, procurement, IT, and compliance to align Ramp with organizational goals.
• Advise customers on best practices, workflow optimization, and change management for the public sector.
• Ensure compliance and security alignment with regulations while integrating Ramp.
• Identify opportunities to expand Ramp adoption and deliver measurable ROI for public institutions.
• Collaborate with Account Executives, Product, Engineering, and Compliance to deliver tailored solutions.
• Gather customer insights to influence Ramp roadmaps and the vertical strategy.

Skills

4+ years experience

Public-sector experience

AI fluency

Excellent communication

Cross-functional collaboration

Procurement navigation

Education

Bachelor’s degree (preferred)

Job description

Ramp is seeking a Customer Success Manager focused on public sector implementations. You will lead onboarding, ensure regulatory compliance, and align Ramp with multi‑department objectives across finance, procurement, IT, and security.

You’ll advise clients on best practices and drive adoption to maximize ROI in government and education sectors. Ideal candidates have 4+ years in B2B SaaS or public sector tech, strong program management, AI fluency, and excellent communication across diverse