Public Sector Activation & Adoption Lead

Ramp Corp.; San Francisco (CA); Presencial; USD 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible PTO

Home-office equipment ordering

Health and wellness stipend

Budget for intra-office travel

Weekly coffee stipend

Descripción de la vacante

Ramp is hiring a Customer Success Manager to lead onboarding and implementation for public sector customers, ensuring secure and compliant deployments. You’ll partner with finance, procurement, IT, and compliance to drive adoption, act as a trusted advisor, and help optimize workflows for government, education, and nonprofit clients.

You’ll collaborate with Product, Engineering and Security to troubleshoot and co-develop solutions, navigate procurement cycles, and expand Ramp usage while

Formación

• 4+ years in implementation or engagement management in B2B SaaS or public-sector technology.
• Public-sector experience highly preferred; experience with large-scale strategy/change management, preferably in Finance or Fintech.
• AI fluency; strong program/project management for complex, multi-workstream technology deployments.
• Excellent communication and relationship management, including translating technical concepts for diverse audiences.
• Success working with Product, Engineering and Security to troubleshoot and co-develop solutions.
• Ability to navigate public procurement, long sales/adoption cycles and organizational needs; adaptability in a fast-paced, mission-driven environment.

Responsabilidades

• Lead Onboarding & Implementation: Manage onboarding and rollout for newly signed public sector customers, ensuring compliance with government implementation and security requirements.
• Drive Adoption Across Complex Stakeholders: Partner with multiple departments and decision-makers to align Ramp with organizational objectives.
• Serve as a Trusted Advisor: Act as a strategic consultant and extension of customers’ teams by advising on best practices, workflow optimization, and change management specific to the public sector.
• Ensure Compliance & Security Alignment: Help customers adhere to relevant regulations while integrating Ramp into their ecosystem.
• Maximize Utilization & Value: Identify opportunities to expand Ramp adoption, drive product utilization, and deliver ROI for public institutions.
• Collaborate Cross-Functionally: Work with Account Executives, Product, Engineering, and Compliance teams to deliver tailored solutions.
• Collect & Share Customer Insights: Surface feedback to influence product roadmaps and Ramp’s long-term offering for this vertical.
• Manage Multiple Priorities: Balance implementation, follow-ups, reporting, and proactive engagement across a portfolio of accounts.

Conocimientos

Implementation management

Public sector experience

AI fluency

Program management

Stakeholder management

Educación

Bachelor's degree

Descripción del empleo

Ramp is hiring a Customer Success Manager to lead onboarding and implementation for public sector customers, ensuring secure and compliant deployments. You’ll partner with finance, procurement, IT, and compliance to drive adoption, act as a trusted advisor, and help optimize workflows for government, education, and nonprofit clients.

You’ll collaborate with Product, Engineering and Security to troubleshoot and co-develop solutions, navigate procurement cycles, and expand Ramp usage while