Public-Sector MDM Deployment Specialist

Mfinite Consulting LLC; Charlotte (NC); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical insurance (PPO)

Dental and vision coverage

Life insurance

401(k) retirement plan

Optional savings and early pay access

Job summary

Mfinite Consulting is hiring an Endpoint MDM Deployment Technician for a contract assignment with Mecklenburg County IT Services (ITS) in Charlotte, NC. You will deploy new mobile devices and provide first-line support for County-issued phones and tablets, coordinating with the UEM team to minimize disruption.

As part of the Evergreen Refresh initiative, you will configure devices, manage scheduling and handoffs, and ensure IT security standards are followed.

Qualifications

• Hands-on experience deploying and configuring mobile devices, including iOS.
• Familiarity with a Mobile Device Management (MDM) platform such as Microsoft Intune, Workspace ONE (AirWatch) or similar.
• Strong troubleshooting skills and a patient, customer-service approach with end users.
• Strong organization for managing device schedules, tracking and handoffs.
• Attention to detail and commitment to IT security practices.
• Eligible to work in the U.S. without sponsorship; able to pass a background check.
• Must pass a drug test before starting.

Responsibilities

• Configure and set up mobile devices (including iOS) in line with the County's Evergreen Refresh program
• Coordinate device deployments to County employees, including scheduling, logistics and user handoff
• Receive, process and track old devices for secure e-cycling and disposal under County policy
• Provide first-level support for break/fix issues, troubleshooting and questions on County-issued mobile devices
• Work with the UEM team so device transitions cause as little disruption as possible
• Keep deployment, inventory and support records accurate and up to date
• Follow County IT security standards and best practices in all deployment and support work

Skills

MDM deployment

iOS devices

Troubleshooting

Device scheduling

Tools

Intune

Workspace ONE

Job description

Mfinite Consulting is hiring an Endpoint MDM Deployment Technician for a contract assignment with Mecklenburg County IT Services (ITS) in Charlotte, NC. You will deploy new mobile devices and provide first-line support for County-issued phones and tablets, coordinating with the UEM team to minimize disruption.

As part of the Evergreen Refresh initiative, you will configure devices, manage scheduling and handoffs, and ensure IT security standards are followed.