Mobile Deployment Technician, Charlotte, NC, US

Intellibee Inc; Charlotte (NC); On-site; CAD 55,000 - 83,000; Full time

Benefits offered by this job

Long-Term Stability

Comprehensive Health Coverage

Future Planning (401(k) program)

Green Card processing support

Job summary

IntelliBee is seeking an Endpoint MDM Deployment Contractor to support the County’s UEM team. The contractor will configure and deploy mobile devices, coordinate distribution to end users, and manage device disposal in alignment with policy.

The role also provides first-level support for County-issued devices, ensuring security standards are met and documentation is maintained for deployments and inventory.

Qualifications

• Hands-on experience with mobile device deployment and configuration.
• Familiarity with MDM platforms (e.g., Microsoft Intune, AirWatch, or similar).
• Ability to provide effective end-user support with strong troubleshooting skills.
• Strong organizational skills for device scheduling, tracking, and handoffs.
• Team collaboration with excellent customer service.
• Attention to IT security practices.

Responsibilities

• Configuring and setting up mobile devices for Evergreen Refresh.
• Coordinating deployments to end users, including scheduling and handoff.
• Receiving, processing, and tracking old devices for secure e-cycling and disposal.

Skills

Mobile device deployment

MDM platforms

End-user support

Device scheduling

Team collaboration

IT security practices

Job description

Position Overview:

Client is seeking an Endpoint MDM Deployment Contractor to support the County’s Unified Endpoint Management (UEM) team. The contractor will play a critical role in the County’s Evergreen Refresh initiative, ensuring secure, efficient, and seamless deployment of mobile devices to County end users. This individual will also serve as the first line of support for County-issued mobile devices.

Key Responsibilities:

The Endpoint MDM Deployment Contractor will be responsible for, but not limited to:

• Configuring and setting up mobile devices in alignment with the County’s Evergreen Refresh program.
• Coordinating deployments of mobile devices to County end users, including scheduling, logistics, and user handoff.
• Receiving, processing, and tracking old devices for secure e-cycling and disposal according to County policy.
• Providing first-level support forbreak/fix issues, troubleshooting, and inquiries related to County-issued mobile devices.
• Collaborating with the Unified Endpoint Management team to ensure successful device transitions with minimal disruption to County operations.
• Maintaining accurate deployment, inventory, and support documentation.
• Ensuring compliance with County IT security standards and best practices during all deployment and support activities.

Qualifications:

Required Skills/Experience:

• Hands-on experience with mobile device deployment and configuration, including iOS platforms.
• Familiarity with Mobile Device Management (MDM) platforms (e.g., Microsoft Intune, AirWatch, or similar).
• Ability to provide effective end-user support with strong troubleshooting and problem-resolution skills.
• Strong organizational skills for managing device scheduling, tracking, and handoffs.
• Ability to work collaboratively in a team environment while providing excellent customer service.
• Strong attention to detail and commitment to IT security practices.

Preferred Skills/Experience

• Prior experience with large-scale device deployment projects.
• Knowledge of County or government IT operations, policies, and security standards.
• Familiarity with device lifecycle management and e-cycling processes.

Skill Matrix:

• Hands-on experience with mobile device deployment and configuration, including iOS platforms. Required 3 Years
• Familiarity with Mobile Device Management (MDM) platforms (e.g., Microsoft Intune, AirWatch, or similar). Required 3 Years
• Ability to provide effective end-user support with strong troubleshooting and problem-resolution skills. Required 3 Years
• Strong organizational skills for managing device scheduling, tracking, and handoffs. Required 3 Years
• Ability to work collaboratively in a team environment while providing excellent customer service. Required 3 Years
• Strong attention to detail and commitment to IT security practices. Required 3 Years

Benefits at IntelliBee

• Long-Term Stability: Join us on a multi-year opportunities with room to grow.
• Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
• Future Planning: Enroll in our 401(k) program and invest in your financial security.
• GC Assistance: We support immediate Green Card processing, if required.