On-Site Mobile Deployment Technician — UEM & Security

NeoDym Technologies

Charlotte (NC)

On-site

USD 34,000 - 62,000

Full time

4 days ago

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Job summary

Mecklenburg County IT Services (ITS) in Charlotte, NC, is seeking a Mobile Deployment Technician contractor to support the Evergreen Refresh initiative. You will deploy and configure County-issued mobile devices, provide first-line support, and coordinate end-user handoffs with the UEM team.

The role requires hands-on deployment of iOS devices, familiarity with MDM platforms, and strong problem-solving and security-conscious practices.

Qualifications

Hands-on experience with mobile device deployment and configuration, including iOS devices.
Familiarity with Mobile Device Management (MDM) platforms (e.g., Microsoft Intune, AirWatch, or similar).
Ability to provide effective end-user support with troubleshooting and problem resolution.
Strong organizational skills for managing device scheduling, tracking, and handoffs.
Ability to work collaboratively in a team environment while delivering good customer service.
Attention to IT security standards and best practices during deployment and support.

Responsibilities

Configuring and setting up mobile devices in alignment with Evergreen Refresh program.
Coordinating deployments of mobile devices to County end users, including scheduling and handoff.
Receiving, processing, and tracking old devices for secure e-cycling and disposal according to policy.
Providing first-level support for break/fix issues and inquiries related to County-issued devices.
Collaborating with the Unified Endpoint Management team to ensure smooth device transitions.
Maintaining deployment, inventory, and support documentation with accuracy.