Mobile Deployment Technician

GSK Solutions Inc.; Charlotte (NC); On-site; USD 55,000 - 83,000; Full time

Job summary

GSK Solutions Inc. is seeking a Mobile Deployment Technician for an on-site, 8-month engagement in Charlotte, NC. The contractor will deploy and configure County mobile devices, align with Evergreen Refresh, and provide first-line support for end users.

Responsibilities include coordinating device deployments, securing e-cycling, and maintaining accurate deployment records. Strong knowledge of iOS and MDM platforms is preferred, with a focus on IT security and customer service.

Qualifications

• Hands-on experience with deploying and configuring mobile devices (iOS).
• Experience with MDM platforms (Intune, AirWatch, etc.).
• Strong troubleshooting and problem-resolution skills.
• Excellent organizational skills for device scheduling and handoffs.
• Commitment to IT security best practices.

Responsibilities

• Configure and set up mobile devices per Evergreen Refresh program.
• Coordinate deployments to end users including scheduling and handoff.
• Receive, process, and track devices for secure e-cycling and disposal per policy.
• Provide first-level support for issues on County-issued devices.
• Collaborate with the Unified Endpoint Management team to minimize disruption.
• Maintain deployment, inventory, and support documentation.
• Ensure IT security standards are followed during deployment and support.

Skills

Mobile device deployment

MDM platforms

End-user support

IT security practices

Team collaboration

Job description

Job Title: Mobile Deployment Technician (Onsite)

Location: Charlotte, NC

Duration: 8 Months

Interview Type: In Person Only

Job Description:

We are seeking a Mobile Deployment Technician to join our client's team in Charlotte, NC for a 8-month engagement. Mecklenburg County IT Services (ITS)is seeking an Endpoint MDM Deployment Contractor to support the County’s Unified Endpoint Management (UEM) team. The contractor will play a critical role in the County’s Evergreen Refresh initiative, ensuring secure, efficient, and seamless deployment of mobile devices to County end users. This individual will also serve as the first line of support for County-issued mobile devices.

Key Responsibilities:

Core Responsibilities

• - The Endpoint MDM Deployment Contractor will be responsible for, but not limited to:
• - Configuring and setting up mobile devices in alignment with the County’s Evergreen Refresh program.
• - Coordinating deployments of mobile devices to County end users, including scheduling, logistics, and user handoff.
• - Receiving, processing, and tracking old devices for secure e-cycling and disposal according to County policy.
• - Providing first-level support forbreak/fix issues, troubleshooting, and inquiries related to County-issued mobile devices.
• - Collaborating with the Unified Endpoint Management team to ensure successful device transitions with minimal disruption to County operations.
• - Maintaining accurate deployment, inventory, and support documentation.
• - Ensuring compliance with County IT security standards and best practices during all deployment and support activities.

Required Qualifications:

• - Hands-on experience with mobile device deployment and configuration, including iOS platforms.
• - Familiarity with Mobile Device Management (MDM) platforms (e.g., Microsoft Intune, AirWatch, or similar).
• - Ability to provide effective end-user support with strong troubleshooting and problem-resolution skills.
• - Strong organizational skills for managing device scheduling, tracking, and handoffs.
• - Ability to work collaboratively in a team environment while providing excellent customer service.
• - Strong attention to detail and commitment to IT security practices.
• - Prior experience with large-scale device deployment projects (Preferred).
• - Knowledge of County or government IT operations, policies, and security standards (Preferred).
• - Familiarity with device lifecycle management and e-cycling processes (Preferred).

Position Requirements:

• - Onsite position based in Charlotte, NC.
• - Candidate must be available for an in-person interview.
• - 5 day Onsite role - Locals required for In Person Interview.
• - A drug test will be required prior to the candidate starting.

Skill Matrix:

• Organizational skills (3+ Years): Required
• Work collaboratively in a team environment while providing excellent customer service (3+ Years): Required
• Attention to detail and commitment to IT security practices (3+ Years): Required

About GSK Solutions Inc:

GSK Solutions Inc. is a leading IT services company specializing in consulting solutions and staff augmentation. We deliver high-quality, on-time, and cost-effective solutions, consistently exceeding client expectations with superior execution.