Mobile Deployment Technician

HonorVet Technologies; North Carolina; On-site; USD 96,000 - 138,000; Full time

Job summary

HonorVet Technologies is seeking an Endpoint MDM Deployment Contractor to support Mecklenburg County ITS in deploying and managing mobile devices under the Evergreen Refresh program. The contractor will configure devices, enroll iOS devices, and ensure security compliance within the UEM framework.

The role focuses on hands-on deployment, support, and coordination with county staff, leveraging MDM tools such as Intune or Workspace ONE.

Qualifications

• Hands-on experience deploying, configuring, and supporting mobile devices.
• Experience with iOS devices (iPhone and iPad).
• Familiarity with MDM platforms such as Intune, Workspace ONE/AirWatch, or similar tools.
• Strong troubleshooting and end-user support skills.
• Good communication and organizational skills for device scheduling and handoffs.
• Ability to work independently and with technical teams.
• Understanding of IT security practices for device management.

Responsibilities

• Configure, prepare, and deploy mobile devices as part of the Evergreen Refresh initiative.
• Manage mobile device setup, enrollment, and configuration, particularly for iOS devices.
• Coordinate device deployment schedules, logistics, and handoffs with County employees.
• Receive, process, track, and manage returned devices for secure e-cycling and disposal.
• Provide first-level technical support for mobile device issues and inquiries.
• Troubleshoot device configuration, connectivity, and enrollment issues.
• Collaborate with the UEM team to ensure smooth device transitions.
• Maintain deployment records, inventory, and support documentation.
• Follow County IT security policies throughout deployment and support.

Skills

Mobile device deployment

iOS devices

MDM tools

Troubleshooting

End-user support

IT security

Tools

Microsoft Intune

VMware Workspace ONE

AirWatch

Job description

HonorVet Technologies. We're a Service Disable Veteran-Owned IT staffing firm, ISO 9001 and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US. What makes us different isn\'t a tagline; it\'s the way we work. We don\'t forward resumes and hope for the best. We take the time to understand where a professional like you is headed and only reach out when we genuinely believe there\'s a fit worth exploring.

• Job Title: Endpoint MDM Deployment Contractor
• Location: Mecklenburg County, NC
• Duration: 8 Months with Possible Extension
• Work Type: Contract/ Onsite

Job Overview

Mecklenburg County IT Services (ITS) is seeking an experienced Endpoint MDM Deployment Contractor to support its Unified Endpoint Management (UEM) team. The consultant will play an important role in the County\'s Evergreen Refresh initiative, supporting the deployment, configuration, and lifecycle management of mobile devices for County employees.

The ideal candidate will have hands-on experience with mobile device deployment, iOS configuration, and Mobile Device Management (MDM) platforms such as Microsoft Intune, VMware Workspace ONE/AirWatch, or similar solutions. This role also involves providing first-level technical support, coordinating device transitions, and ensuring compliance with County IT security standards.

Key Responsibilities

• Configure, prepare, and deploy mobile devices as part of the County\'s Evergreen Refresh initiative.
• Manage mobile device setup, enrollment, and configuration, particularly for iOS devices.
• Coordinate device deployment schedules, logistics, and handoffs with County employees.
• Receive, process, track, and manage returned devices for secure e-cycling and disposal.
• Provide first-level technical support for mobile device break/fix issues, troubleshooting, and user inquiries.
• Troubleshoot device configuration, connectivity, enrollment, and general operational issues.
• Collaborate with the Unified Endpoint Management (UEM) team to ensure smooth device transitions with minimal disruption.
• Maintain accurate deployment records, device inventory, tracking information, and support documentation.
• Follow County IT security policies and best practices throughout device deployment and support activities.

Required Qualifications

• Hands-on experience deploying, configuring, and supporting mobile devices.
• Practical experience with iOS devices, including iPhones and iPads.
• Familiarity with MDM platforms such as Microsoft Intune, VMware Workspace ONE/AirWatch, or similar tools.
• Strong troubleshooting and problem-resolution skills.
• Experience providing end-user technical support and customer service.
• Strong organizational skills for coordinating device schedules, inventory, and user handoffs.
• Ability to work independently and collaboratively with technical teams.
• Excellent communication skills and attention to detail.
• Understanding of IT security practices and device management procedures.

Preferred Qualifications

• Experience supporting large-scale mobile device deployment or refresh initiatives.
• Previous experience working in county, state, local government, or public-sector IT environments.
• Knowledge of device lifecycle management, asset tracking, and secure e-cycling processes.
• Experience supporting enterprise Unified Endpoint Management (UEM) environments.