Mobile Deployment Technician

Teamware Solutions; Charlotte (NC); On-site; USD 55,000 - 96,000; Full time

Job summary

Teamware Solutions Inc. is seeking an Endpoint MDM Deployment Contractor in the Charlotte, NC area to configure and deploy County mobile devices in line with the Evergreen Refresh program.

You will coordinate device deployments, assist end users, and handle secure e-cycling of old devices while maintaining accurate records and adhering to IT security standards.

Qualifications

• Hands-on experience with mobile device deployment and configuration, including iOS platforms.
• Familiarity with MDM platforms (e.g., Microsoft Intune, AirWatch, or similar).
• Ability to provide effective end-user support with strong troubleshooting and problem-resolution skills.
• Strong organizational skills for managing device scheduling, tracking, and handoffs.
• Ability to work collaboratively in a team environment while providing excellent customer service.
• Strong attention to detail and commitment to IT security practices.

Responsibilities

• Configure and set up mobile devices in alignment with Evergreen Refresh program.
• Coordinate deployments of mobile devices to end users, including scheduling, logistics, and user handoff.
• Receive, process, and track old devices for secure e-cycling and disposal.
• Provide first-level support for break/fix issues, troubleshooting, and inquiries related to County-issued mobile devices.
• Collaborate with the Unified Endpoint Management team to ensure successful device transitions with minimal disruption to County operations.
• Maintain accurate deployment, inventory, and support documentation.
• Ensure compliance with County IT security standards and best practices during all deployment and support activities.

Skills

Mobile device deployment

iOS configuration

MDM platforms

End-user support

Troubleshooting

Device scheduling & tracking

Customer service

IT security practices

Tools

Microsoft Intune

AirWatch

Job description

The Endpoint MDM Deployment Contractor will be responsible for, but not limited to:

Configuring and setting up mobile devices in alignment with the County's Evergreen Refresh program.

Coordinating deployments of mobile devices to County end users, including scheduling, logistics, and user handoff.

Receiving, processing, and tracking old devices for secure e-cycling and disposal according to County policy.

Providing first-level support forbreak/fix issues, troubleshooting, and inquiries related to County-issued mobile devices.

Collaborating with the Unified Endpoint Management team to ensure successful device transitions with minimal disruption to County operations.

Maintaining accurate deployment, inventory, and support documentation.

Ensuring compliance with County IT security standards and best practices during all deployment and support activities.

Qualifications

Required Skills/Experience

• Hands-on experience with mobile device deployment and configuration, including iOS platforms.
• Familiarity with Mobile Device Management (MDM) platforms (e.g., Microsoft Intune, AirWatch, or similar).
• Ability to provide effective end-user support with strong troubleshooting and problem-resolution skills.
• Strong organizational skills for managing device scheduling, tracking, and handoffs.
• Ability to work collaboratively in a team environment while providing excellent customer service.
• Strong attention to detail and commitment to IT security practices.

Preferred Skills/Experience

• Prior experience with large-scale device deployment projects.
• Knowledge of County or government IT operations, policies, and security standards.
• Familiarity with device lifecycle management and e-cycling processes.