Senior AI Adoption and Customer Success Leader

Relativity; United States; Hybride; USD 82 000 - 124 000; Plein temps

Résumé du poste

Relativity is seeking a Senior Strategic Customer Success Manager to own outcomes for a portfolio of large, complex accounts and drive measurable ROI through AI-powered workflows. You will act as a strategic consultant, guiding customers in adoption, governance, and change management across GenAI aiR Suite.

You’ll build executive-level relationships, lead multi-use case adoption, and partner with sales to renew and expand within strategic accounts while shaping product feedback and enablement to

Qualifications

• 5–8 years in Customer Success, Consulting, or Account Management.
• Proven record of driving measurable customer outcomes.
• Strong analytical fluency: build and present data-backed ROI narratives to executives.
• Executive presence: credible with C-suite, able to lead high-stakes conversations.
• Experience in legal tech, eDiscovery, or regulated workflows.
• Experience leading cross-functional initiatives without formal authority.

Responsabilités

• Own Customer Outcomes End-to-End with outcome-driven account plans.
• Manage health score across ROI, adoption, utilization, engagement.
• Lead AI adoption and change-management at the account level.
• Deliver customized executive business reviews and forums with quantified impact.
• Identify renewal and expansion signals and partner with Sales.

Connaissances

Executive presence

AI fluency

Change-management

Cross-functional leadership

Data-driven ROI narratives

Gainsight

Salesforce

Outils

Gainsight

Salesforce

Description du poste

Relativity is seeking a Senior Strategic Customer Success Manager to own outcomes for a portfolio of large, complex accounts and drive measurable ROI through AI-powered workflows. You will act as a strategic consultant, guiding customers in adoption, governance, and change management across GenAI aiR Suite.

You’ll build executive-level relationships, lead multi-use case adoption, and partner with sales to renew and expand within strategic accounts while shaping product feedback and enablement to