Customer Success Manager, PromisePay

present of AI; San Francisco (CA); Vor Ort; USD 110.000 - 170.000; Vollzeit

Zusammenfassung

present of AI is seeking a seasoned Customer Success/Account Manager to own relationships with large public sector and utility accounts, ensuring adoption of our AI-powered payment platform and delivering measurable value.

A strong candidate brings several years of customer success or account management experience with regulated buyers, can read internal agency politics, and uses data to spot renewal risk or expansion opportunities early.

Qualifikationen

• Several years of customer success or account management experience with regulated buyers.
• Ability to read internal agency politics.
• Experience using data to spot renewal risk or expansion opportunities.

Aufgaben

• Own relationships with large public sector and utility accounts and drive adoption of the payment platform.
• Demonstrate ongoing value to stakeholders and maintain executive sponsorship.
• Use data to anticipate renewal risk or expansion opportunities before urgency arises.

Kenntnisse

Customer success

Account management

Public sector experience

Data-driven renewal/expansion

Jobbeschreibung

The role asks for someone to own relationships with large public sector and utility accounts, making sure they adopt the payment platform and see real value. A strong candidate brings several years of customer success or account management experience with regulated buyers, can read the politics inside an agency, and uses data to spot renewal risk or expansion chances before they become urgent.

How it fits the AI era

AI helps surface adoption patterns and risk signals across many accounts, so the person can focus on the human side: building trust with senior stakeholders, understanding internal politics, and making the case for change in person. The judgment about when to intervene and how to frame a conversation stays with the customer success manager.

How it builds AI experience

Working at a company that uses AI to power payments and benefits means seeing firsthand how AI tools flag account health and usage trends. Building experience means learning to interpret those signals and turn them into clear plans, while also gathering honest product feedback from agencies and routing it back with context.

Worth showing

• Public sector account ownership
• Adoption and renewal planning
• Stakeholder relationship building
• Expansion opportunity spotting

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Promise

An AI powered payment and benefits platform that helps governments and utilities collect what they are owed while giving struggling residents flexible ways to pay and get help.