Remote Public Sector Customer Success Lead

Procurated; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Procurated is seeking a Public Sector Customer Success Manager to own the full post-sale lifecycle, from onboarding and launch through adoption, renewal, and expansion. You will serve as a trusted advisor to public procurement leaders, translating Canary's capabilities into practical workflows that improve vendor performance and deliver measurable value.

This hands-on role manages a portfolio of customers, leads complex implementations, delivers training, monitors customer health, resolves

Qualifications

• 3-5+ years of customer success experience supporting customers using a SaaS product.
• Startup experience, or experience helping build and launch customer success for a new product
• Experience working with SLED, federal, or public higher-education customers is preferred.
• Procurement, e-procurement, or procurement-technology experience is valuable; open to candidates with deep procurement knowledge or strong public-sector experience.

Responsibilities

• Own onboarding and implementation for new customers, coordinating with internal teams and stakeholders.
• Develop account-specific engagement plans to drive adoption across buyers and end users.
• Lead renewal readiness and retention strategy, managing risks and growth opportunities.
• Maintain accurate account plans and health indicators in HubSpot and other systems.
• Provide portfolio updates and forecasts, including renewal dates and expansion opportunities.
• Create scalable customer-success processes, templates, and training materials.

Skills

Customer success

SaaS product

Public sector experience

Procurement knowledge

Cross-functional collaboration

Tools

HubSpot

Job description

Procurated is seeking a Public Sector Customer Success Manager to own the full post-sale lifecycle, from onboarding and launch through adoption, renewal, and expansion. You will serve as a trusted advisor to public procurement leaders, translating Canary's capabilities into practical workflows that improve vendor performance and deliver measurable value.

This hands-on role manages a portfolio of customers, leads complex implementations, delivers training, monitors customer health, resolves