Global Public Sector CSM - Strategic Partner

salesforce.com, inc.; Chicago (IL); On-site; USD 100,000 - 140,000; Full time

Job summary

Salesforce in the United States is seeking a Customer Success Manager (CSM) to ensure value realization for clients on the Signature Success Plan, acting as a trusted advisor and extension of the customer team.

You will collaborate with business and technical stakeholders, drive adoption of Salesforce Sales and Service Cloud features, manage renewals, and guide customers through lifecycle events, quarterly reviews, and optimization opportunities.

Responsibilities

• Serve as the single point of customer accountability for Signature deliverables, experience, renewal and expansion.
• Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle.
• Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.
• Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.
• Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks.
• Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.
• Conduct enablement sessions on opportunity and case management, forecasting, pipeline hygiene, knowledge creation, and omni-channel routing
• Share best practices for sales and service process optimization, data quality, and customer experience

Job description

Salesforce in the United States is seeking a Customer Success Manager (CSM) to ensure value realization for clients on the Signature Success Plan, acting as a trusted advisor and extension of the customer team.

You will collaborate with business and technical stakeholders, drive adoption of Salesforce Sales and Service Cloud features, manage renewals, and guide customers through lifecycle events, quarterly reviews, and optimization opportunities.