Global Public Sector Customer Success Leader

salesforce.com, inc.; Washington (District of Columbia); On-site; USD 120,000 - 150,000; Full time

Job summary

Salesforce is seeking a Customer Success Manager to ensure high-value customers on Signature Success Plan achieve strong ROI. The CSM acts as a trusted advisor, aligning technical and business priorities, guiding customers through the Signature lifecycle.

The role focuses on SLED customers in state and local government and education, manages stakeholder relationships, drives adoption of Sales/Service Cloud, tracks usage metrics, and partners with teammates to deliver strategic success plans and

Responsibilities

• Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.
• Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle.
• Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.
• Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.
• Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks.

Job description

Salesforce is seeking a Customer Success Manager to ensure high-value customers on Signature Success Plan achieve strong ROI. The CSM acts as a trusted advisor, aligning technical and business priorities, guiding customers through the Signature lifecycle.

The role focuses on SLED customers in state and local government and education, manages stakeholder relationships, drives adoption of Sales/Service Cloud, tracks usage metrics, and partners with teammates to deliver strategic success plans and