Global Public Sector Customer Success Leader

Salesforce; Atlanta (GA); Hybrid; USD 123,000 - 186,000; Full time

Job summary

Salesforce is seeking a Customer Success Manager to drive value for Signature customers. You will serve as the main point of accountability, coordinate deliverables, and lead the adoption of Sales and Service Cloud features across customer teams.

The role emphasizes strong stakeholder management and executive communication to ensure renewal and expansion opportunities. The position is office-flexible with a minimum in-office presence.

Qualifications

• 3+ years in Customer Success or SaaS field.
• Strong consulting skills and ability to influence C-level conversations.
• Excellent communication translating technical concepts into business terms.

Responsibilities

• Serve as the single point of customer accountability for delivery of Signature deliverables and renewals.
• Coordinate all deliverables the customer is entitled to throughout the Signature lifecycle.
• Drive adoption of Sales and Service Cloud features with reps, agents, and ops teams.
• Track usage metrics, forecast submissions, and CSAT scores.
• Develop strategic success plans and relationships with key stakeholders.

Skills

Customer Success

SaaS

Stakeholder management

Executive communication

Tools

Salesforce Service Cloud

Job description

Salesforce is seeking a Customer Success Manager to drive value for Signature customers. You will serve as the main point of accountability, coordinate deliverables, and lead the adoption of Sales and Service Cloud features across customer teams.

The role emphasizes strong stakeholder management and executive communication to ensure renewal and expansion opportunities. The position is office-flexible with a minimum in-office presence.