Public Sector CSM: Government & Education

Salesforce; Los Angeles (CA); Hybrid; USD 147,000 - 248,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

Parental leave

401(k)

Stock Purchase Plan

Job summary

Salesforce is seeking a Customer Success Manager (CSM) to maximize value for high-value customers on the Signature plan. This role acts as a trusted advisor, coordinating deliverables and aligning business and technical priorities across state, local government, and education sectors (SLED).

The role is office-flexible with a minimum of three days in-office per week, focused on driving adoption of Sales and Service Cloud features, sustaining customer health, and managing renewals and expansions.

Qualifications

• 3+ years in Customer Success, SaaS platform use, or related fields.
• Strong consulting skills and ability to drive business value and influence stakeholders.
• Excellent communication skills to articulate technical issues to diverse audiences.

Responsibilities

• Deliver all Signature deliverables and oversee customer experience, renewal, and expansion.
• Coordinate all contracted deliverables and guide the Signature lifecycle.
• Drive adoption of Sales and Service Cloud features and track usage metrics.
• Build executive-level relationships and act as a trusted advisor.
• Lead quarterly reviews to drive adoption and ensure platform performance.
• Identify underutilization of entitlements and align features with priorities.

Skills

Customer Success

SaaS experience

Stakeholder management

Excellent communication

Tools

Salesforce Service Cloud

Job description

Salesforce is seeking a Customer Success Manager (CSM) to maximize value for high-value customers on the Signature plan. This role acts as a trusted advisor, coordinating deliverables and aligning business and technical priorities across state, local government, and education sectors (SLED).

The role is office-flexible with a minimum of three days in-office per week, focused on driving adoption of Sales and Service Cloud features, sustaining customer health, and managing renewals and expansions.