Public Sector CSM: AI-Driven Growth & Field Engagement

4M Analytics; Atlanta (GA); On-site; USD 160,000 - 180,000; Full time

Job summary

4M Analytics is seeking a data-driven Customer Success Manager for our public sector team in the Atlanta area. You will own onboarding, adoption, and renewal cycles, working closely with DOTs and agencies to translate platform value into measurable outcomes.

This field-facing role requires strong relationships, stakeholder engagement, and a habit of using BI and AI tools to track health and drive retention; expect up to 80% travel and on-site visits.

Qualifications

• 4+ years’ experience as a Customer Success Manager in startups.
• Experience with state and local governments and cross-agency collaboration.
• Proven track record of adoption growth and roadmap opportunities.
• AI-first mindset with data-driven decision making.
• Exceptional communication across executive stakeholders and teams.
• Willingness to travel up to 80% for on-site engagements in the Atlanta area.

Responsibilities

• Build and maintain relationships with public sector customers from onboarding to renewal.
• Navigate public sector org structures to lead multi-threaded relationships and change management.
• Develop data-driven strategies to drive engagement, adoption, and retention.
• Serve as the primary contact for escalations and ensure swift resolutions.
• Identify expansion opportunities and align roadmap features with customer needs.
• Use BI, data and AI to track health, planning and reporting across accounts.
• Advocate for customers to inform product improvements and best practices.
• Conduct regular on-site visits, district meetings, and training up to 80% of time.

Skills

CSM experience

Public sector

Executive stakeholder engagement

Travel readiness

AI tools

BI tools

Tools

BI tools

AI tools

Job description

4M Analytics is seeking a data-driven Customer Success Manager for our public sector team in the Atlanta area. You will own onboarding, adoption, and renewal cycles, working closely with DOTs and agencies to translate platform value into measurable outcomes.

This field-facing role requires strong relationships, stakeholder engagement, and a habit of using BI and AI tools to track health and drive retention; expect up to 80% travel and on-site visits.