Public Sector CS Manager: AI Adoption & Outcomes

Box; Austin (TX); Hybrid; USD 100,000 - 125,000; Full time

Job summary

Box is seeking a Customer Success Manager to join their Public Sector team in Austin, Texas. This role is essential for federal, state, and local agencies utilizing Box's AI-powered solutions. You'll partner with customers to enhance their content management workflows and ensure measurable outcomes.

The ideal candidate has over three years of experience in management roles and is passionate about technology's potential for public services transformation. You'll be working collaboratively with sales, product, and engineering teams to create value for clients while thriving in a dynamic environment.

Qualifications

• 3+ years of experience in Customer Success or related roles.
• Ability to translate customer needs into practical solutions.
• Comfort navigating technical and business conversations.

Responsibilities

• Own the post-sales relationship for a portfolio of enterprise customers.
• Drive measurable business outcomes and long-term value realization.
• Partner with customers to redesign critical workflows.

Skills

Customer Success Management

Account Management

Solutions Consulting

AI Understanding

Communication Skills

Job description

Box is seeking a Customer Success Manager to join their Public Sector team in Austin, Texas. This role is essential for federal, state, and local agencies utilizing Box's AI-powered solutions. You'll partner with customers to enhance their content management workflows and ensure measurable outcomes.

The ideal candidate has over three years of experience in management roles and is passionate about technology's potential for public services transformation. You'll be working collaboratively with sales, product, and engineering teams to create value for clients while thriving in a dynamic environment.