Public Sector Case Intake & Scheduling Specialist

Dane Street, LLC; United States; Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision

Life insurance

Disability coverage

401k with company match

Remote workspace stipend

Apple equipment provided

Job summary

Dane Street, LLC is seeking a Customer Service Representative to intake new cases, draft proper documentation, and support the case assignment and scheduling process. You will collaborate with clients to gather missing information and ensure accurate records while maintaining professional communication.

The role emphasizes timely case progression, adherence to policies, and proactive client updates within a fast-paced environment.

Qualifications

• Present exceptional communication skills with a clear understanding of the company’s business lines.
• Ability to apply critical thinking, manage time efficiently, and meet deadlines.
• Computer literacy and typing skills are essential.

Responsibilities

• Receive and intake new cases; draft and set up in Dane Street systems.
• Coordinate with clients to obtain missing information for processing the claim.
• Assign and schedule cases to physicians per guidelines and availability.
• Monitor cases to meet deadlines; respond to inquiries from clients and reviewers.
• Maintain accurate records of all client interactions and communications.
• Ensure compliance with relevant regulations and policies; provide timely updates to leadership.

Skills

Communication skills

Critical thinking

Time management

Typing skills

Computer literacy

Customer focus

Education

Associate degree

Job description

Dane Street, LLC is seeking a Customer Service Representative to intake new cases, draft proper documentation, and support the case assignment and scheduling process. You will collaborate with clients to gather missing information and ensure accurate records while maintaining professional communication.

The role emphasizes timely case progression, adherence to policies, and proactive client updates within a fast-paced environment.