Public Safety Technical Account Manager

Sacbar; Wichita (KS); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

401k match

Paid time off

Parental leave

Medical, Dental, Vision plans

Wellness programs

Learning & Development

Job summary

Axon is seeking a Technical Account Manager to be the primary technical partner inside law enforcement agencies, owning deployments and outcomes and coordinating across Product, Engineering, Support and Services to ensure successful adoption.

Onsite in Wichita, KS, you will build trusted relationships, drive operational improvements, and help customers realize the value of Axon's AI-powered capabilities while maintaining CJIS compliance.

Qualifications

• Experience in technical account management, customer-facing technical delivery, deployment support, or similar roles (typically 4+ years).
• Experience supporting SaaS applications, cloud platforms, software deployments, or integrated technology environments.
• Strong troubleshooting and root-cause analysis skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Experience working across multiple teams to solve customer challenges.

Responsibilities

• Serve as the primary technical point of contact for assigned agencies.
• Diagnose and resolve complex technical issues across Axon's software and integrated solutions.
• Lead technical troubleshooting efforts and coordinate root-cause analysis across Product, Engineering, Support, and Services teams.
• Manage escalations and ensure timely resolution of customer-impacting issues.
• Maintain understanding of Axon's hardware, software, cloud, and integrated technology ecosystem.
• Partner with deployment teams to design, configure, test, and implement Axon solutions.
• Support onboarding and transition to steady-state operations.
• Help customers adopt new capabilities and integrate technology into workflows.

Skills

Technical account management

Customer-facing delivery

SaaS deployments

Networking concepts

Cloud technologies

Cross-functional teamwork

CJIS compliance

Tools

Power BI

SQL

Dashboards

Job description

Axon is seeking a Technical Account Manager to be the primary technical partner inside law enforcement agencies, owning deployments and outcomes and coordinating across Product, Engineering, Support and Services to ensure successful adoption.

Onsite in Wichita, KS, you will build trusted relationships, drive operational improvements, and help customers realize the value of Axon's AI-powered capabilities while maintaining CJIS compliance.