Field Technician Support II

Comtech Telecommunications Corp.; Orangeburg (SC); Remote; USD 34,000 - 52,000; Full time

Job summary

COMTECH TELECOMMUNICATIONS is seeking a Field Technician Support II for the South Carolina NG9-1-1 program. Position involves on-site PSAP deployments, troubleshooting, and coordinating with the Network Operations Center.

Telecommuting from home office and client sites is included, with occasional travel to customer locations. The role requires 3–5 years in IP networking and VoIP systems, strong communication, and experience with Windows, Linux, virtualization, and Cisco devices.

Qualifications

• Associate level in technical field or equivalent experience.
• 3–5 years of experience in IP networking equipment and systems.
• Experience with carrier circuits, demarcation points, and telecom providers.
• Understanding of legacy telephony (POTS) and modern VoIP/SIP in hybrid environments.
• Effective communication skills.
• Familiarity with Windows, Linux, server virtualization, and Cisco routing/switching.
• Field work at customer sites with safety precautions.
• Occasional overtime and ability to travel; personal vehicle with IRS mileage reimbursement.

Responsibilities

• Resolve field issues by visiting PSAPs for support and coordination with Network Operations Center.
• Provide on-call coverage (weeknights and weekends).
• Perform on-site preventive maintenance for workstations, servers, and equipment.
• Support deployment of new PSAP sites and moves within NG9-1-1.
• Troubleshoot NG9-1-1 telephony systems, call routing, and SIP endpoints.
• Diagnose ANI/ALI and call routing issues with carriers and network teams.
• Lead on-site and supervise subcontractors during PSAP deployments/moves.
• Install, configure, and test routers, switches, PDUs, workstations, IP phones, and serial converters.
• Provide project status updates and maintain ticketing records.
• Maintain inventory and participate in special projects.

Skills

IP networking

VoIP

On-site troubleshooting

Effective communication

On-call support

Safety awareness

Education

Associate degree in technical field

Tools

Windows

Linux

Server virtualization

Cisco routing/switching

Job description

COMTECH TELECOMMUNICATIONS

Job Title: Field Technician Support II

Reports To: Supervisor, Field Operations

Department: Operations Engineering

Revision Date: 10/14/26

FLSA: Non-Exempt

Location: Orangeburg, SC (Remote)

Level: S2

Company Overview:

At Comtech Telecommunications Corp, in the Allerium business segment, every connection counts. With roughly 700 employees, we design, deploy, and operate the mission-critical communications infrastructure that public safety agencies and emergency responders depend on every minute of every day.

Comtech Allerium is powering Next Generation 911 and carrier emergency services across North America. We are helping shape the future of emergency communications - making it more resilient, scalable, intelligent, and accessible. If you're looking for work that combines meaningful impact, complex challenges, and the opportunity to build technology people genuinely depend on, there's a place for you at Comtech Allerium. For more on Allerium, please go to www.allerium.com.

Purpose:

The South Carolina (NG) 9-1-1 team is seeking a Field Technician Support II to provide technical support to Public Safety Answering Points (PSAP) across the State of South Carolina. This role is critical to maintaining reliable emergency communications infrastructure and ensuring uninterrupted 911 service for communities across South Carolina.

Responsibilities include installation, configuration, maintenance, and support of communications systems, servers, workstations, and associated equipment at PSAPs statewide.

Position entitle telecommuting from home office and client sites.

Responsibilities:

• Resolve operational issues in the field in coordination with the Network Operations Center by going on-site to PSAPs for technical support, troubleshooting and repair; escalating issues as needed.
• Provide on-call coverage (weekday nights and all day on weekends).
• Perform on-site preventive maintenance tasks (cleaning, inspections, and repair) for all workstations, servers, and equipment as scheduled.
• Support the deployment of new customer sites (PSAPs) as well as move/changes of existing PSAPs that form part of the Next Generation 9-1-1 system.
• Troubleshoot and support telephony and VoIP-based NG9-1-1 systems, including call handling equipment, SIP-based call routing, and IP telephony endpoints.
• Diagnose and resolve issues related to call delivery, ANI/ALI discrepancies, and call routing failures in coordination with carriers and network teams.
• Function as the technical lead on-site and supervise subcontractor personnel during PSAP site deployments/moves.
• Perform the installation, configuration, and testing of various electronic equipment according to the established checklists and procedures (equipment includes routers/switches, managed PDUs (Power Distribution Unit), Windows workstations, IP telephones, IP to serial converters, among others).
• Provide timely and accurate project status updates to the management team and the customer.
• Update work status in web-based ticketing system (tracking preventive maintenance work as well as troubleshooting work).
• Maintain inventory and spare equipment stock.
• Participate in special projects as required.

Requirements:

• Associate level in technical field (networking, IT, workstations), or the equivalent combination of education, technical certifications, training, or work experience.
• 3-5 years of related experience in the installation, configuration, and testing of IP networking equipment and systems.
• Experience working with carrier circuits, demarcation points, and telecom providers
• Understanding of both legacy telephony (POTS/analog) and modern VoIP/SIP-based systems, and how they interoperate in hybrid environments
• Effective communication skills.
• Familiarity with Windows, Linux, server virtualization, Cisco routing/switching preferred.
• The work is typically performed at customer site locations, which requires proper safety precautions.
• Work requires some physical effort in the handling of materials, boxes, or equipment.
• Occasional overtime may be required as needed to support on-call or other business needs.
• Personal vehicle is required; company pays mileage based on IRS published rates.

This position requires compliance with Comtech's Drug-Free Workplace Program. Candidates must successfully complete a pre-employment drug screening as a condition of hire. Employees may be subject to random, reasonable suspicion, and post-incident testing. Illegal drug use - including marijuana, regardless of state law - is disqualifying under federal adjudicative guidelines and DoD DFARS requirements.

The pay range reflects the expected base salary for this position. Final compensation will be based on role, level, skills, experience, and geographic location.

Comtech Telecommunications Corp. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability protected veteran status or other characteristics protected by law.

Equal employment opportunity, including veterans and individuals with disabilities.

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